Cloud Media Services Intern at Tencent in Palo Alto, CA

Summary: Tencent is a leading company in audio and video technology, and they are seeking a Cloud Media Services Intern to support their media service initiatives. The role involves providing technical support, analyzing customer needs, and collaborating with sales and marketing teams to enhance Tencent's media product capabilities. Responsibilities: - Work closely with the regional sales team as the point of contact for customers in the field of audio and video. Provide technical support for pre-sales technical consultation and PoC verification services, maintain customer relationships, and assist the business team in achieving their goals - Support the regional architecture team in analyzing customers' media business technology architecture and identifying their needs and values in audio and video scenarios. Provide industry solutions and case studies for international markets, such as OTT, social media, gaming, education, and business - Understand industry solutions and combine customers' business and technical requirements with the features of Tencent's audio and video products. Help customers achieve their goals and values. Effectively communicate the customer requirements and industry requirements to product development team - Actively participate in public online and offline product/industry presentations to share Tencent's media product capabilities, industry experience, and insights. Enhance the influence of Tencent Cloud Media Service, strengthen and establish Tencent's industry customer network in the field of media services - Actively collaborate with the channel and marketing teams to support Tencent Cloud's regional ecosystem partners, including channel empowerment training, participating in workshops, and Media Demo Day Required Qualifications: - Currently pursuing or recently completed a bachelor's degree (or higher) in Computer Science, IT, Cloud Computing, or a related field - Relevant coursework, projects, or internships in cloud computing - Familiarities with the audio and video field, such as live streaming, video on demand, encoding/decoding, and network transmission - Strong customer-oriented work skills and a good sense of customer service, with the ability to communicate with technical decision-makers Preferred Qualifications: - Experience in related industries or working with public clouds - Excellent cross-cultural communication skills Required Skills: Cloud Computing, Audio, Video Technology Important Skills: Customer Service, Cross-Cultural Communication Nice-to-Have Skills: Technical Support, Industry Solutions Benefits: 1 hour of paid sick leave for every 30 hours worked, Up to 13 paid holidays throughout the calendar year, Eligible to enroll in the Company-sponsored medical plan