Customer Service Representative

Summary: Tempus AI is focused on precision medicine and advancing the healthcare industry through technology. They are seeking a Customer Service Representative to manage communication with partner labs, coordinate orders, and ensure customer satisfaction through effective relationship building and problem-solving. Responsibilities: - Communicate directly with various members of partner labs to manage sample and document requests, triage order issues, and coordinate shipping and receiving - Work cross-functionally (e.g., Customer Success, Sales, Lab) to ensure we meet/exceed goals related to customer retention and (perceived + actual) turnaround time - Build and maintain effective relationships which create a high level of trust with laboratory employees, sales representatives, and internal stakeholders - Use proactive problem-solving skills to create and offer solutions to customers of varying complexity - Maintain frequent contact with sales and other externally-facing teams to ensure customer engagement efforts are aligned and provide relevant updates to internal teams in CS, Sales, CommOps, etc - Respond to inquiries by phone, email, and in person quickly and professionally - Identify and assess customer needs to achieve satisfaction Required Qualifications: - Exceptional customer service skills and strong interpersonal skills - Ability to communicate effectively with patients by telephone and email - Ability to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner - Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy - Show initiative and ability to work as part of a high-level team while working independently on mission-critical tasks - Proven ability to learn new skills quickly and adapt to new processes smoothly - General office equipment and software knowledge and computer proficiency Preferred Qualifications: - 4 year college degree in Biological Sciences or similar Required Skills: Customer Service, Telephone Communication, Email Communication, Office Software Proficiency, Biological Sciences, Empathy Benefits: Incentive compensation, Restricted stock units, Medical and other benefits