Senior Manager, Process Improvement at TELUS · Sydney

Senior Manager, Process Improvement Location: Melbourne, Victoria, Australia TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Our team and what we'll accomplish together Join our Process Improvement and PSO (Professional Services Organization) team as we drive operational excellence across the APAC region. In this role, you'll lead high-impact process improvement and strategic projects that directly enhance business performance and efficiency. You'll work closely with the APAC Region Lead and Executive Team to prioritize and deliver transformational initiatives that shape how we operate, while building and mentoring a team that bridges regional and global capabilities. What you'll do Lead the identification, prioritization, and delivery of process improvement and strategic projects across the APAC region, ensuring alignment with business objectives. Apply core project management disciplines to define scope, timelines, and resource requirements, delivering projects on time, in scope, and within budget. Collaborate with the APAC Region Lead and Executive Team to assess opportunities, define business cases, prioritize competing initiatives, and communicate project status, outcomes, and lessons learned. Integrate and coordinate personnel across regional and global teams to build high-performing, cross-functional project teams. Drive continuous improvement by analyzing operational processes, identifying inefficiencies, redundancies, and opportunities for optimization. Lead root cause analysis and implement solutions that enhance business performance, reduce costs, and improve service delivery. Partner with stakeholders to remove blockers, manage complex dependencies, and ensure successful project adoption and sustainability. What you bring 10+ years of experience in process improvement, project management, or operations management, with at least 5 years in a senior leadership role. Proven expertise in leading complex, multi-regional, cross-functional projects from conception through successful delivery. Strong command of project management methodologies (e.g., Agile, Waterfall, Six Sigma, Lean) with the ability to select and apply approaches contextually. Demonstrated ability to build, develop, and lead high-performing teams in matrix and global environments. Excellent stakeholder management and communication skills, with the ability to influence at executive levels. Strong analytical and problem-solving capabilities with experience driving process optimization and business improvement initiatives. Experience working in large, complex organizations with multiple business units or geographic regions. Great-to-haves Experience in telecommunications, technology, or similar fast-paced, regulated industries. Familiarity with digital transformation initiatives, enterprise system implementations, or technology-enabled process improvement. Knowledge of APAC market dynamics, regional business practices, or experience working across the Asia-Pacific region Benefits At TELUS Health, we offer more than just a job – we offer the opportunity to be part of a global movement empowering every person to live their healthiest life, while building healthier, happier workplaces across Australia and beyond. Competitive salary package with generous commission scheme 2 dedicated Wellbeing Days annually, plus Volunteer Days to give back through our charitable partnerships Comprehensive insurance coverage including Total Disability and Death Cover Employee Assistance Program (EAP) and access to leading health & wellbeing platforms Flexible work arrangements – work remotely, in-office, or a blend that suits your lifestyle Award-winning Amazing People Performance Development program to accelerate your growth Career mobility across local and global locations and businesses within our 100,000+ team member organization LinkedIn Learning account with unlimited access to thousands of professional courses Six employee-led Diversity & Inclusiveness resource groups with 7,000+ members Values-driven, collaborative, and inclusive team culture united by our purpose to drive remarkable health outcomes A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process. Additional Locations: Sydney, New South Wales, Australia, Brisbane, Queensland, Australia