Senior Proposal Writer at TELUS Health in Sydney, New South Wales, AU

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Our Team and What We'll Accomplish Together

At TELUS Health, we're on a mission to deliver the most comprehensive and compassionate health experiences in the world — and our Proposal & Bid Management team plays a critical role in bringing that vision to life. We are a collaborative, high-performing group of strategic thinkers dedicated to crafting compelling, client-centred proposals that open doors to meaningful partnerships and drive growth across our health solutions portfolio.

As a Senior Proposal Manager, you will be a strategic leader and trusted advisor within our proposal development engine — guiding complex, high-value bids from RFP receipt through to final submission. Together, we'll build persuasive, compliant, and strategically aligned proposals that reflect TELUS Health's commitment to innovation and excellence. You'll mentor junior team members, work alongside sales, subject matter experts, legal, finance, marketing, and HR to tell our story in a way that resonates with clients and wins transformational business.

What You'll Do

• Lead and mentor the proposal team, fostering a collaborative, motivated environment while developing junior proposal professionals.
• Manage complex, high-value proposal processes from start to finish — ensuring compliance with RFP requirements, strategic alignment, and flawless execution on large bids ($10M+).
• Develop compelling, persuasive content tailored to specific client audiences, simplifying complex technical information while maintaining key messages and strategic win themes.
• Interview subject matter experts to gather technical content, then translate and synthesize that information into clear, digestible proposals for non-expert audiences.
• Create and oversee proposal strategy, compliance matrices, templates, and governance processes that ensure consistency and quality across all submissions.
• Lead formal proposal review meetings (pink, red, gold), providing critical feedback and ensuring all submissions are error-free, on-brand, and strategically sound.
• Collaborate with cross-functional stakeholders (SAM leads, SMEs, Legal, Finance, HR, Marketing) to align proposal narratives with business objectives and client needs.
• Conduct post-submission debriefs, gather client feedback, and drive continuous improvement initiatives and lessons learned workshops.

What You Bring

• A minimum of 5 years of direct proposal management experience, with proven success managing complex, high-value bids ($10M+) in larger organizations.
• A Bachelor's degree in English, Communications, or a related field — or 8+ years of equivalent professional experience.
• Expertise in content writing — you create clear, compelling, and persuasive content tailored to specific audiences and client needs.
• Meticulous attention to detail with a track record of delivering error-free, high-quality submissions under tight deadlines.
• Advanced proficiency in APA and Chicago style guidelines, with a thorough understanding of writing standards and best practices.
• Proven project management skills managing multiple complex proposals simultaneously while maintaining quality and meeting aggressive deadlines.
• Solutions-oriented mindset — you foster a collaborative team environment.
• Advanced communication skills — you clearly convey complex information both verbally and in writing, and excel at stakeholder management.

Great-to-Haves

• Certified Proposal Manager (CPM) through APMP or equivalent certification
• Experience with proposal management software and advanced design tools
• Background in healthcare, benefits, or enterprise technology sectors
• Track record of winning high-value bids and managing post-award transitions
• Mentoring or leadership experience in proposal teams
• Experience with visual design and data visualization to enhance proposal impact

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.