Bilingual Sr Business Analyst, Web Portal… at TELUS Health · Toronto

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join a collaborative and innovative team focused on delivering high-quality digital experiences for our clients. You’ll be part of a group of business analysts, developers, and client specialists working together to build and enhance web-based portals that support Defined Benefits programs.

Our team values collaboration, curiosity, and continuous improvement. You’ll have the opportunity to work on meaningful projects, partner with cross-functional teams (including offshore resources), and contribute to a fast-paced, delivery-focused environment.

Here’s the Impact You’ll Make In this role, you will act as a key bridge between business stakeholders and technical teams. You’ll help transform complex client needs into clear, actionable solutions that drive real value.

You will:

• Partner with clients and internal teams to understand business needs
• Translate requirements into detailed technical specifications
• Support the design, development, and delivery of web portal solutions
• Ensure solutions are user-friendly, accessible, and aligned with client expectations
• Contribute to the successful migration and implementation of client portals

What You’ll Accomplish Together Working closely with developers, QA teams, client stakeholders, and internal partners, you will:

• Lead requirements gathering through workshops and client interactions
• Break down complex needs into clear, structured documentation
• Collaborate on solution design and estimation discussions
• Support development teams by clarifying requirements
• Coordinate and participate in user acceptance testing (UAT)
• Ensure accessibility standards (WCAG) are applied
• Contribute to release documentation and communication
• Manage priorities across multiple projects with tight timelines

You’re the Missing Piece If You…

• Enjoy solving complex problems and structuring solutions
• Are comfortable working between business and technical teams
• Thrive in fast-paced, project-based environments
• Communicate clearly with clients and stakeholders
• Take ownership and adapt quickly

Qualifications

• 5+ years Business Analysis experience
• 5+ years web portal/digital platform experience
• Experience gathering and documenting requirements
• Agile methodology experience
• Experience working with developers and QA teams
• Client-facing experience
• Bachelor’s degree or equivalent experience
• Bilingual (French and English)

Required Skills & Abilities

• Strong analytical and problem-solving skills
• Ability to translate business needs into technical requirements
• Experience with documentation and functional specs
• Strong communication skills
• Ability to manage multiple priorities
• Attention to detail

Nice to Have

• Pension / Defined Benefits experience
• Accessibility knowledge (WCAG)
• Technical knowledge (SQL, APIs, SSO)
• Release management experience

Work Environment

• Collaborative and team-oriented
• Project-based work with deadlines
• Opportunity to grow and work on multiple initiatives
• Flexible and supportive culture

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.