Workers’ Compensation Claims Consultant… at Telstra · Australia

Workers’ Compensation Claims Consultant (12-month FTC) Location: Australia (Flexible) Employment Type Fixed Term (Fixed Term) Closing Date 19 May 2026 11:59pm Job Title Workers’ Compensation Claims Consultant (12-month FTC) Job Summary The position holder is responsible for end-to-end management of a portfolio of claims through: • Decision making in accordance with legislative requirements, including expert interpretation and application of the Safety, Rehabilitation and Compensation Act 1988 (SRC Act), license performance standards and obligations, internal policies and procedures. • Developing outcomes-focused strategies to drive recovery and sustainable return to work. • Collaborating with stakeholders to deliver personalized claims’ management strategies with a focus on safe and sustainable outcomes; and • Providing a service experience that is tailored, effective and customer focused, often in high pressure and deadline driven environments. Job Description About the Team Make a difference As part of People, Culture and Communications, your mission will be to lead the development of our transformation roadmap. Be responsible for building the kind of talent, leadership and culture that impacts the way we work. People, Culture and Communications - Wellbeing & Workplace Relations oversees Telstra's wellbeing and workplace relations programs. Focus of the Role The Workers’ Compensation Claims Consultant plays a pivotal role in Telstra’s self-insured Workers’ Compensation Claims and Health Management & Rehabilitation Consultants (HMRCs) teams, providing coordinated proactive claims’ management services to Telstra employees who are injured at work. The position holder is responsible for end-to-end management of a portfolio of claims through: Decision making in accordance with legislative requirements, including expert interpretation and application of the Safety, Rehabilitation and Compensation Act 1988 (SRC Act), license performance standards and obligations, internal policies and procedures. Developing outcomes-focused strategies to drive recovery and sustainable return to work. Collaborating with stakeholders to deliver personalized claims’ management strategies with a focus on safe and sustainable outcomes; and Providing a service experience that is tailored, effective and customer focused, often in high‑pressure and deadline‑driven environments. Your key responsibilities include: Manage a portfolio of complex cases and be committed to paying the right compensation to the right person at the right time Apply advanced knowledge of the SRC Act within a self‑insured licence environment to accurately identify, assess and review critical information, making timely, evidence‑based and defensible decisions. Develop effective case management strategies which consider all stakeholders and drive positive outcomes Listen and understand the needs of the customer whilst fostering collaborative relationships to facilitate recovery and return to work Contribute to the development of consistent and robust Workers’ compensation solutions in accordance with legislative requirements and internal HS&E compliance processes and frameworks to promote a safe and healthy workplace at Telstra. To be successful in this role, you must have the following qualifications: Essential Minimum 3+ years’ experience managing workers’ compensation claims under the Comcare scheme Strong knowledge of the SRC Act, with demonstrated ability to interpret and apply legislation in a self‑insured licensee environment Proven ability to manage claims effectively in high‑pressure, deadline‑driven environments Flexible, adaptable and resilient, with the ability to respond positively to change Demonstrated ability to work independently and collaboratively, making a strong contribution to team outcomes Empathetic, customer‑centric approach, combined with a proactive, team‑focused mindset Highly developed written and verbal communication, conflict resolution skills and strong attention to detail Demonstrated experience working with Comcare claims and stakeholders Experience managing complex or long‑tail claims, including psychological injury claims Highly desirable Experience using Donesafe to support workers’ compensation and injury management If you are passionate to succeed as part of an agile and experienced team, we welcome you to apply! When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.