Centre Manager (TBTC Shepparton VIC) at Telstra · Shepparton

Centre Manager (TBTC Shepparton VIC) Location: Shepparton Employment Type Permanent Closing Date 22 May 2026 11:59pm Job Title Centre Manager (TBTC Shepparton VIC) Job Summary Job Description Who We Are We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice. Here’s what you can expect from us: There when life happens. From Gender Affirmation Leave to Telstra’s Additional Leave Day, we give you time to spend away from work when you need it most. Pay for performance. We recognise outstanding contributions through our competitive incentive programs. Parental Leave. A gender-equal policy for all parent/s so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave. Unlimited learning. Level up your skills with access to 17,000 learning programs. Learn ‘on the job’ and achieve university credits towards degrees and Masters programs. Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business. Extra perks. Receive 30% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners. About the team Telstra Business Technology Centre (TBTC) provides Communications and ICT solutions to small and medium Telstra business customers. The TBTC network is part of a fully branded Telstra channel designed to provide professional services to support business customers to integrate tailored tech solutions. This means less time trouble shooting tech, and more time taking care of business. FY26 is the year of growth and as a team we have a laser sharp focus on our four pillars: Brilliant people and partnerships Customer obsession Execution excellence Responsible growth and returns About the role As a Centre Manager at Telstra Business Technology Centres, you will be a visionary leader with a passion for technology and a deep understanding of business customers. This role is all about inspiring and empowering a high-performing team of sales, technical, and service professionals who support Telstra Business Plus customers in achieving their goals through innovative technology solutions. Working closely with the Sales and Operations Leads, you’ll set the tone for a culture of excellence, where collaboration, innovation, and customer-centricity are at the heart of every decision. Your leadership will be instrumental in shaping the centre’s strategic direction and driving its success. You’ll also provide advanced solutions and best practice guidance, make commercially sound decisions, and share valuable insights with the TBTC channel team and senior Telstra stakeholders. Your ability to lead with clarity, purpose, and resilience will be key to delivering results and building strong relationships with the TBTC channel, Telstra, our vendors, and most importantly, our customers. Work Location: 199-201 High St. Shepparton VIC 3630 Australia (On-site) Key Responsibilities Lead with vision—develop and execute the annual business plan to exceed customer and financial targets. Drive regional growth, profitability, and performance reporting across sales, expenses, and inventory. Champion local market leadership through community engagement, media, and strategic campaigns. Build long-term relationships with Indigenous and rural business customers tailored to their needs. Collaborate with Telstra’s Regional Australian Team to embed brand presence in local communities. Ensure operational excellence through audits, compliance checks, and risk management. Resolve complex customer issues and conduct-related investigations with professionalism. Coach, mentor, and develop senior team members while fostering a high-performing, agile culture. Promote staff development through training, SMART goal setting, and career planning. Support sustainability and environmental initiatives within the local business community. About you: 5–10 years’ experience in senior leadership roles, with a proven track record of success Demonstrated ability to build, lead, and inspire high-performing teams Experience implementing change management in fast-paced environments Strong performance management capabilities to foster a committed, achievement-oriented culture Strategic thinker with the ability to prioritise, manage operations, and make sound business decisions Exceptional communication skills—written, auditory, and oral Skilled in coaching, inspiring, and developing individuals and teams Confident in managing difficult conversations and navigating sensitive situations Resilient and adaptable leader, especially during periods of change A strong advocate for the business unit’s strategy, values, and policies Tertiary business qualifications preferred Ready to connect with your next career move? If this sounds like the perfect fit, we’d love to hear from you. Please attach your resume/cv when applying to allow for a more thorough review of your qualifications and experience. --------------------------------- As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia). When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritize creating a workplace culture where everyone is safe and can thrive. As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application. We are aware of the current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team via the contact details found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment