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Staffing Operations Analyst Intern at TeleWorld… · Ho Chi…
Skills
Job Description
Overview
TeleWorld Solutions is seeking a Staffing Operations Analyst Intern to support our dynamic Staffing team in an experiential learning Academic Internship (unpaid). The Staffing Operations Analyst (Intern) supports the Staffing team’s day-to-day operational workflows and reporting. This role focuses on time-off request tracking, travel expense reimbursement processing, and onboarding/offboarding coordination, while also contributing to staffing headcount and travel cost analytics through dashboards and trend analysis. The ideal candidate is highly organized, detail-oriented, and comfortable working with data to improve operational efficiency.
With the experience of hundreds of thousands of successful implementations, including macro, DAS, Small Cells, and Wi-Fi, the world’s leading network operators and OEMs trust our knowledge and experience to plan, perform, troubleshoot, and implement an array of technologies and solutions.
TeleWorld helps customers plan, design, manage, measure, and monetize opportunities throughout the network lifecycle and across every element of their network.
Come join our Veteran-Friendly Team. The Company with Great Benefits and certified as "A Great Place to Work".
Responsibilities
Staffing Operations Support
Track and maintain time-off requests for Staffing-supported resources; ensure submissions are complete, properly logged, and communicated to relevant stakeholders.
Support employee onboarding/offboarding operations by coordinating checklists, tracking status, and ensuring timely completion of required steps (access requests, equipment steps, documentation, and notifications as applicable).
Maintain documentation of operational processes and continuously improve trackers and workflows to reduce manual effort and error rates.
Provide general administrative and operational support to the Staffing leadership team as needed.
Travel Expense Reimbursement & Travel Cost Operations
Process and track travel expense reimbursement requests, validating completeness, policy alignment (when applicable), and required backup documentation.
Maintain a log of travel expenses and reimbursement status (submitted → approved → processed → completed).
Identify recurring issues (missing receipts, late submissions, incorrect coding) and propose process improvements.
Dashboards, Reporting & Analysis
- Build and maintain dashboards to visualize:
- Staffing headcount (by team/project/location/category as available)
- Travel cost trends (monthly/quarterly trends, top cost drivers, outliers)
- Reimbursement cycle time and bottlenecks
- Perform travel cost analysis and produce periodic insights (e.g., month-over-month changes, cost concentration, anomalies).
- Create weekly/monthly summaries for Staffing leadership with key trends, risks, and recommended actions.
- Build and maintain dashboards to visualize:
Qualifications
Required Qualifications:
- Currently pursuing a bachelor's degree in business Analytics, Business Administration, Psychology, Finance, Accounting or a related field (or equivalent experience).
- Strong proficiency in Excel (pivot tables, lookups, filtering, basic formulas).
- Strong attention to detail and ability to manage multiple operational trackers simultaneously.
- Clear written and verbal communication skills; comfortable following up on missing information politely but persistently.
- Ability to handle sensitive information with discretion and professionalism.
Preferred Traits:
- Experience with Power BI (or Tableau) for dashboarding and data visualization.
- Familiarity with basic data concepts (data cleaning, validation, trend analysis).
- Basic SQL knowledge is a plus (not required).
Join Our Veteran-Friendly Team:
Are you a veteran or a veteran spouse with expertise in telecommunications? Join our team at TeleWorld Solutions, where we value your military experience and provide great benefits. We invite all veterans and veteran spouses to bring their skills and dedication to our team.
TeleWorld Solutions is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Join Our Veteran-Friendly Team:
Are you a veteran or a veteran spouse with expertise in telecommunications? Join our team at TeleWorld Solutions, where we value your military experience and provide great benefits. We invite all veterans and veteran spouses to bring their skills and dedication to our team.
TeleWorld Solutions is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.