Telesat→
Customer Solutions Engineer - LATAM at Telesat in Bethesda, MD
Skills
Job Description
Telesat (Nasdaq and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corporate and government customers for over 55 years. Backed by a legacy of engineering excellence, reliability and industry-leading customer service, Telesat has grown to be one of the largest and most successful global satellite operators.
Telesat Lightspeed, our revolutionary Low Earth Orbit (LEO) satellite network, scheduled to begin service in 2027, will revolutionize global broadband connectivity for enterprise and Government users by delivering a combination of high capacity, security, resiliency and affordability with ultra-low latency and fiber-like speeds. Telesat is headquartered in Ottawa, Canada, and has offices and facilities around the world.
The company’s state-of-the-art Satellite fleet consists of 12 GEO satellites, the Canadian payload on ViaSat-1 and one LEO 3 demonstration satellite. For more information, follow Telesat on X and LinkedIn or visit https://www.telesat.com
Role Overview:
As a member of the Global Customer Solutions (GCS) Group, you will provide technical support for the pre- and post-sales activities of Telesat’s product lines and technical consultation to the Global Sales groups. As a champion of new technology, you will develop effective solutions to meet customer communication needs leveraging Telesat’s Lightspeed constellation. The position’s primary role is to support the Latin American (LATAM) region teams, but will also assist across Telesat’s global presence.
The GCS team is responsible for the gathering of requirements from customers, design of cost-effective Lightspeed satellite and terrestrial communication link solutions, specifying both the space and ground segment components, and presenting solutions to customers. Additionally, you will be offering technology recommendations and advice, performing modeling and simulations, and conducting test and evaluation demonstrations aiming to secure sales and customer satisfaction.
Key Responsibilities
Design, estimate cost, and propose Lightspeed communications solutions based on customer requirements
Work directly with the Global Sales Team and prospective customers’ Engineering contacts to validate requirements and technical details
Prepare, present proposals to, and review requirements directly with customers
Lead, attend, and actively participate in customer meetings
Identify new solutions within Telesat’s Lightspeed product portfolio which could lead to new revenue opportunities with customers
Work directly with customers to plan upgrades, review performance of networks, and to resolve service issues
Collaborate with Telesat’s Marketing and Product teams to identify available network capacity
Support projects from design to implementation
Update and maintain multiple databases as well as other Engineering information management systems
Actively participate in trade shows, customer events, and technical demonstrations in presentation roles
Education & Experience Required:
Bachelor degree or comparable experience in Cybersecurity, Computer Science, Information Technology, Network Technology, Telecommunications, or Electrical Engineering required
10+ years of relevant experience in systems engineering or connectivity solutions
Experience with satellite communications, RF link analysis, and RF hardware preferred
Preferred Qualifications:
Inquisitive nature and eagerness to learn and explore new concepts
Positive outlook in meeting challenges and working to a high level
Confident when presenting to peers and management within the organization
Ability to manage multiple complex projects simultaneously
Analytical skills with the ability to solve technical and business issues
Ability to foster and maintain good working relationships with peers, partners, and customers
Previous experience supporting Carrier, Mobile Network Operator (MNO), and Wholesale accounts. Working for a Carrier or an MNO would be desired
A professional demeanor and appearance with strong verbal and written communication skills
Proven analytical and problem-solving skills with demonstrated ability to multi-task and work in a team environment.
Industry certifications such as Cisco CCNA, CCNP, Juniper JNCIA/ENT preferable
Experience and understanding of computer hardware, software, and operating systems
Working knowledge of MEF 3.0 standards and implementations
Working knowledge of:
OSI Layer 1 (Optical, HFC, WDM)
OSI Layer 2 & 3 (Switching, STP, VLAN, MPLS, Carrier Ethernet, IP, etc.)
Protocol acceleration, web caching, traffic management, firewalls, VPN, and security related hardware and software
3G/4G/5G cellular networking technologies
Network management platforms (SolarWinds, WhatsUp Gold, etc.)
Other Requirements:
- Fluent English is required and Spanish or Portuguese is highly desirable (written and spoken)
- Ability and willingness to travel to attend customer meetings and events across the region
#LI-LG1
At Telesat, we take pride in being an equal opportunity employer that values equality in the workplace. We are committed to providing the best candidate experience possible including any required accommodations at every stage of our interview process. All qualified applicants that have been selected for an interview that require accommodations, are advised to inform the Telesat Talent team accordingly. We will work with you to meet your needs. All accommodation information provided will be treated as confidential.