Teleperformance→
Small Business Analyst at Teleperformance in Toronto, Ontario, CA
Skills
Job Description
Join Teleperformance – Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description
About Us
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.
Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
Our Work Culture
At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
Autonomous - We encourage and trust your decision-making skills
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins
About the Job
The Small Business Analyst is responsible for managing an assigned portfolio of past-due accounts from early-stage delinquency through final resolution. The role focuses on curing delinquency through professional, courteous, and customer-focused collection activities while mitigating financial risk to the company. Special attention is given to high-risk accounts representing significant exposure, with timely follow-up and escalation as required.
Responsibilities
What You Drive :
Effectively manage assigned queues of delinquent accounts, ensuring follow-up occurs at least every three days until resolution.
Negotiate timely and appropriate remedies with customers to resolve past-due balances while maintaining strong customer relationships.
Identify, monitor, and escalate high-risk accounts that represent material exposure to the company.
Gather, analyze, and evaluate account information to recommend appropriate solutions, including extensions, rewrites, and other remediation options.
Complete required documentation related to extensions, rewrites, bailiff assignments, and account closures, including repossessed accounts.
Collaborate with internal departments, dealers, DFM partners, and team members to resolve complex account issues.
Support team initiatives by sharing knowledge, providing backup coverage, and contributing to continuous process improvements.
Participate in internal control audits and complete monthly reconciliations of internal reports.
Preferred Skills
Bachelor's degree in Business Administration, Finance, Accounting, or a related discipline.
Minimum of three years of relevant work experience in collections, customer service, or financial services.
Working knowledge of collections practices, compliance requirements, credit principles, and customer service.
Strong analytical, communication, and negotiation skills.
Automotive or equipment finance collections experience.
Familiarity with DFS portfolio systems and collections workflows.
Bilingual proficiency in French (Canadian) is an asset.
Proficiency in Microsoft Office applications.
Strong customer service and interpersonal skills.
Ability to analyze account data and assess risk effectively.
Benefits & Perks
Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
Robust career path with a full development plan and the opportunity to grow in the organization.
Paid training and 2 weeks of annual leave.
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment
Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
Salary
$27/hr + $2 bilingual premium
Location
Hybrid, 75 Eglinton Ave E. Toronto, ON M4P 3A4 (3 days on-site and 2 days remote)
Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited to participate in the selection process, we are committed to accommodating you to best meet your needs.
Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.