Teleperformance→
B2B Technical Helpdesk - Portugese - Penang at Teleperformance · Mayo
Entry LevelOn-siteFull-timeMayo, FL
Skills
microsoft windowsmicrosoft officecrm toolsticketing toolssalesforcezendeskservicenowmultitaskingtime managementproblem solvinganalytical skillscustomer-oriented
Job Description
Qualifications
- Bachelor’s Degree or higher
- Native-level proficiency in Portugese, advanced proficiency in English (written and verbal)
- Minimum 1–2 years of experience in helpdesk, customer service, or technical support or similar (B2B Consumer-oriented environment preferred).
- Ability to multitask and manage time effectively in a high-volume ticket environment.
- Experience using CRM or ticketing tools (e.g., Salesforce, Zendesk, ServiceNow).
- Customer-oriented with strong problem-solving and analytical skills.
Technical Skills:
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
Responsibilities
- Provide first-line support to business clients, partners and retail teams
- Manage and resolve B2B inquiries related to device and app usage, device and app login issues
- Collaborate with internal teams to ensure timely and accurate responses.
- Troubleshoot technical and operational issues related to devices’ common issues (app crash, pairing issues, iPad issues…)
- Ensure all cases and interactions are accurately logged in the ticketing system
- Monitor and follow up on open tickets to ensure timely closure and client satisfaction