TEKsystems→
Production Delivery Manager at TEKsystems in Calgary, Alberta, CA
Skills
Job Description
Overview
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
Job Summary :
The Production Delivery Manager is responsible for driving their own production at/above contest level as well as executing the vision, purpose, and strategy related to delivery for Applications Development in the delivery center. Overseeing a team of Recruiters and multiple Specialized Leads that are aligned in supporting the One Prairie Market. The Production Delivery Manager holds the leadership team accountable with respect to delivering on company values and initiatives including: Specialization, Inclusion and Diversity, Technology Adoption, Delivery Pipeline and collaboration with other Talent Delivery teams. The Delivery Manager oversees the talent strategy for Apps, TOM, Risk and EADA business in the market by identifying talent needs, aligning talent allocation to meet organizational goals, and growing and developing the delivery team’s Team Leads, Specialized Leads, and other recruiters. The Production Delivery Manager is responsible for managing operational success through analysis of complex reporting, such as Quarterly Operating Plans, and Annual Operating Plans, Activity Tracking, Pipeline Reports, etc. This role is the key connector between the center, the field offices and other Talent Delivery team.
The preferred candidate will need to sit out of Calgary, Alberta.
Responsibilities
Essential Job Duties and Responsibilities:
Allocates talent based on market demand, delivery gaps and growth opportunity within Functional and technical business across the market
Build and maintain partnerships as the key connector between other field offices
Partner with the leads and the Onboarding Lead to promote a consistent and strong New Recruiter Onboarding experience, and hold everyone accountable to the training standards set forth
Provide coaching and feedback to ensure the development of Team Leads, Spec Leads and Recruiters, and foster an environment that encourages reinforcing and developmental feedback
Drive company values and initiatives
Partner with the Director and Team leads to set goals to drive business success
Build strong relationships and maintain trust with individuals both within and outside of the center
Challenges team to think strategically and hold team accountable to ensure success in their role
Manage the operational success through analysis of complex reporting (e.g. QOP, Activity Tracking, Pipeline Reports, etc.)
Review data in BI, WIN reports and DRZ to gauge performance
Attend panel interviews, conduct initial screenings and assess candidates to assist in selection of Team Leads and Spec Leads
Assess potential attrition risks and devise hiring plans accordingly to maximize spread growth in the team
Identify strategic business opportunities to propel growth
Requisite Abilities and/or Skills:
Strategic Mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies.
Organizational Savvy - Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Drives Vision and Purpose - Painting a compelling picture of the vision and strategy that motivates others to action.
Drives Results - Consistently achieving results, even under tough circumstances
Directs Work - Providing direction, delegating, and removing obstacles to get work done.
Decision Quality - Making good and timely decisions that keep the organization moving forward.
Builds Effective Teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
Qualifications
Minimum Education/Abilities/Skills:
Bachelor’s Degree in liberal arts, business or related area preferred; combination of high school diploma/GED and equivalent experience in lieu of a degree, at a minimum.
Currently in a Team Lead of Recruiting or Producing Delivery Manager of Recruiting Role
Ability to collaborate virtually across functions, workgroups, leadership and teams on a continuous basis, and can build a strong rapport with various roles throughout the organization
Strong verbal and written communication skills
Ability to influence in situations without having direct oversight, and is adept at exercising diplomacy and tact
Exhibits executive presence and strong Emotional Intelligence (EQ)
Solid analytical and independent problem-solving skills
Is resourceful, agile, and able to navigate through a highly matrixed work environment to achieve optimal business outcomes; can pivot when changing business priorities or competing interests/initiatives warrant
Must be well organized and detail oriented
Able to build and foster an inclusive culture through empowerment, ownership and accountability
Open to receiving and providing developmental feedback, and is passionate about developing self and others
Remains current in technology, industry and recruiting trends.
Strong proficiency in recruiting tools such as Connected, MS Teams, and LinkedIn, as well proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, One Note, etc.)
Competencies:
- Production Delivery Manager: Success Profile
Additional Attributes Needed for Success:
- Drives Vision and Purpose - Paints a compelling picture of the vision and strategy that motivates others to action.
- Develops Talent - Develops people to meet both their career goals and the organization’s goals.
- Builds Networks - Effectively builds formal and informal relationship networks inside and outside the organization.
- Builds Effective Teams - Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
- Instills Trust - Gains the confidence and trust of others through honesty, integrity, and authenticity.
- Manages Complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
- Strategic Mindset - Sees ahead to future possibilities and translates them into breakthrough strategies.
Special Requirements:
- Up to 25% travel may be necessary