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Tier 3 Audio Visual Technician at TekSynap in US-VA-Herndon
Job Description
Tier 3 Audio Visual Technician
Responsibilities and Qualifications
RESPONSIBILITIES
- Serve as the Tier 3 escalation point for complex AV, VTC, and collaboration system issues.
- Provide operations and maintenance support for enterprise AV systems, executive conference rooms, briefing centers, and collaboration spaces.
- Support scheduling, setup, and execution of meetings, presentations, and video teleconferences.
- Troubleshoot and resolve hardware, software, network, and control system issues affecting AV operations.
- Perform root cause analysis and implement corrective actions to prevent recurring issues.
- Coordinate with network, cybersecurity, facilities, and engineering teams to resolve integrated system problems.
- Develop and maintain technical documentation, system configurations, and standard operating procedures.
- Support approximately ten (10) conference rooms and meeting spaces.
- Ensure conference rooms remain operational, secure, and mission ready.
- Coordinate room scheduling and meeting support requirements as needed.
- Support installation, integration, testing, and commissioning of AV and VTC systems.
- Build, wire, label, and test equipment racks in accordance with engineering designs and industry standards.
- Conduct bench testing and system validation prior to deployment.
- Verify system functionality, signal flow, control programming, and interoperability between integrated components.
- Participate in factory acceptance testing (FAT), site acceptance testing (SAT), and customer turnover activities.
- Assist with technology refreshes, upgrades, and modernization initiatives.
- Support AV systems operating within secure government and classified environments.
- Ensure compliance with Department of Defense (DoD), Intelligence Community (IC), and agency security requirements.
- Verify secure operation of AV systems supporting Sensitive Compartmented Information Facility (SCIF) environments.
- Ensure proper handling, transmission, and protection of classified and controlled information.
- Support implementation of cybersecurity and information assurance requirements affecting AV systems.
- Provide technical oversight during AV installation and modernization projects.
- Review installation quality and ensure compliance with design specifications and customer requirements.
- Identify technical risks and recommend mitigation strategies.
- Coordinate with customers, vendors, subcontractors, and project stakeholders.
- Support project documentation, punch-list resolution, and closeout activities.
- Provide regular project and system status updates to management.
- Install, terminate, test, and troubleshoot structured cabling systems, including:
- Category 5e/6 cabling
- Fiber optic cabling
- HDMI, DVI, and DisplayPort connectivity
- Audio and video transport systems
- Control system infrastructure
- Support deployment of audio conferencing, video conferencing, digital signage, distributed audio, and presentation systems.
REQUIRED QUALIFICATIONS
- Active Top Secret (TS) security clearance with SCI eligibility.
- Minimum 5 years of experience supporting enterprise Audio Visual, Unified Communications, or Video Teleconferencing systems.
- Experience supporting secure government, Department of Defense, or Intelligence Community environments.
- Advanced troubleshooting experience with AV control systems, DSPs, video distribution, and conferencing technologies.
- Experience with AV system integration, rack fabrication, testing, and commissioning.
- Strong understanding of AV signal flow, networking fundamentals, and system interoperability.
- Experience supporting:
- Microsoft Teams Rooms
- Cisco Codecs
- Digital signage systems
- Executive conference room technologies
- Proficiency with Microsoft Office 365.
- Ability to read and interpret AV drawings, schematics, wiring diagrams, and technical documentation.
- Strong communication, customer service, and problem-solving skills.
- Ability to travel up to 25% as required.
PREFERRED QUALIFICATIONS
- AVIXA CTS, CTS-I, or CTS-D certification.
- CompTIA Security+ certification.
- Experience with Crestron, Extron, Biamp, Q-SYS, Shure, and ClearOne technologies.
- Familiarity with Dante, AES67, and AV-over-IP architectures.
- Security+, CCNA, or related technical certifications.
- Experience supporting SCIFs and classified collaboration environments.
- Experience supporting executive leadership and mission-critical operations.
Overview
We are seeking a Tier 3 Audio Visual Technician to join our team supporting the Space Development Agency. The Tier 3 Audio Visual (AV) Technician serves as a senior technical resource responsible for the operation, maintenance, troubleshooting, integration, and lifecycle support of mission-critical audiovisual and video teleconferencing (VTC) systems supporting the Space Development Agency (SDA). This position provides advanced technical support for conference rooms, executive briefing spaces, secure collaboration environments, and specialized AV systems within classified and unclassified networks.
The successful candidate will support SDA conference rooms and collaboration spaces while providing engineering-level troubleshooting, system commissioning, installation and customer support. The role also requires participation in rack fabrication, system integration, testing, and deployment activities at the Springfield, Virginia integration facility and customer locations. Travel up to 25% may be required to support installation, commissioning, and sustainment activities.
TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
Visit us at www.TekSynap.com.
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The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.
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Additional Job Information
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Location: Herndon, VA
- Type of environment: Varies
- Noise level: Low
- Work schedule: “Normal work hours” constitute on average 8 hours a day, 40 hours per week (excluding breaks and meal periods) within standard operational hours occurring 0600-1800, Monday-Friday, excluding Federal holidays. May be requested to work evenings and weekends to meet program and contract needs.
- Amount of Travel: up to 25%
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
- Citizenship: U.S. Citizenship
- Clearance requirement: Active Top Secret with SCI Eligibility
OTHER INFORMATION
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.
Many positions require specific certifications and/or the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept an offer of employment may be subject to investigations performed by TekSynap and/or the Government to verify the candidate meets the required qualifications and other eligibility requirements.
WAGE INFORMATION
Target salary range: $100,000.00 - $125,000.00. The salary range displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.
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