Customer Success Manager (Growth) at Tekion in Remote

Geographic Areas of Consideration for these roles: 

• Georgia / Tennessee (Atlanta, Nashville, Chattanooga)
• Pennsylvania / Upstate NY (Pittsburgh, Buffalo)
• Missouri (Kansas City, St. Louis)

Job Description

The first and most important role a Customer Success Manager (CSM) in the Growth Stage is to develop a positive, trusting relationship with our dealer customers. To achieve that, CSMs handle a variety of tasks both internally and on the customer-facing side of operations. They are responsible for ensuring the dealer adopts the solution, understands its value, and sees measurable impact on revenue. CSMs should be proactive in identifying how our platform can be best utilized to meet each dealership’s unique needs. 

CSMs within the Growth Stage drive accountability and trust through open communication and frequent touch points, including monthly, quarterly, and bi-annual business reviews. These meetings cover updates, timelines, solutions, customer operational goals, and evolving needs. Consistent execution builds long-term relationships and proves value to both the customer and the company.

Responsibilities

CSMs play a mission-critical role in the growth and health of our business. They serve as trusted advisors, combining cross-functional collaboration, customer empathy, and data-driven insights to deliver consistent value and long-term impact. CSMs manage a wide array of responsibilities across multiple dealer accounts. Day-to-day activities will include but are not limited to the following:

• Developing and managing all assigned dealer customer portfolios that have been onboarding on Tekion products
• Handling dealer inquiries and communications
• Analyzing customer data to improve the experience
• Evaluating and improving tutorials and support infrastructure
• Mediating between dealer contacts and internal teams
• Resolving customer requests and concerns through cross-functional partnership
• Recommending solutions or products to enhance dealership operations
• Anticipating customer needs based on product roadmap or projects
• Demonstrating value internally and externally to promote growth and retention

Qualifications

Success in this specific Growth Stage role requires a blend of interpersonal, analytical and operational skills. CSMs must be adaptable, proactive, and capable of managing complex customer relationships while driving meaningful outcomes across each stage of the customer journey:

• Superb communication and interpersonal skills
• Adaptable and quick to absorb and apply new information
• Strategic thinker who embraces frequent change
• Experience in customer-facing or customer service roles
• Understanding of Customer Success methodologies
• Highly organized, detail-oriented, and self-motivated
• Ability to travel up to 50% for onsite dealership visits and events
• Automotive experience of 5 plus years in dealership and or automotive software is required with strong knowledge of the DMS
• Experience in customer success and/or post sales delivery and enablement experience. 
• Strong technology skills preferred, such as with Excel, PowerPoint, AI, etc.
• Experience with CRM systems such as Salesforce.
• Strong familiarity with BI tools such as Tableau, Looker, PowerBI preferred.
• Demonstrated problem-solving and critical thinking skills with a results-oriented mindset.
• Strong time management and organizational skills with high attention to detail.
• High levels of integrity, autonomy, and self-motivation with the ability to break down barriers to success.
• Strong communication (written and verbal) skills to both external and internal audiences

Preferred Skills

• Experience with the ARC platform.
• Strong communication and coaching skills.
• Deep product knowledge and ability to translate technical workflows into business value.
• Analytical mindset for interpreting performance data.
• Collaborative and adaptable in a fast-paced environment.
• Results-oriented with a focus on retention, adoption, and advocacy.
• Highly organized and process-driven with attention to detail.

Sponsorship

• Please note that visa sponsorship is not available for this position.  

Perks and Benefits

• Competitive compensation and generous stock options   
• 100% employer-paid top-of-the-line medical, dental and vision coverage  
• Great benefits including unlimited PTO, parental leave and free snacks and beverages  
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies   
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper    
• Work on the latest and coolest technologies – everything is home-grown and built ground-up   
• A dynamic work environment with a strong sense of community and collaboration   
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy   
• Exciting opportunities for career growth and development   

Current Tekion Employees – Please apply via Greenhouse Internal Job Board