IT Systems Analyst at TECKpert in Miami, FL

Summary: TECKpert is a tech consulting and staff augmentation firm headquartered in Miami, FL. They are seeking an IT Systems Analyst to support a government agency in Broward County, focusing on system analysis, application support, and technical coordination with business users and IT teams. Responsibilities: - Collaborate with functional departments and project teams to gather and document business and system requirements - Participate in the software development life cycle including analysis, testing, implementation, and support of enterprise applications and interfaces - Develop functional specifications, process documentation, and system design materials - Support the maintenance and enhancement of existing applications and system integrations - Use SQL queries to extract data for reporting and operational analysis - Create and maintain reports using reporting tools such as Crystal Reports or similar reporting platforms - Assist with troubleshooting and debugging system issues across enterprise applications - Provide post implementation support and help identify opportunities for system improvements - Evaluate technical solutions and assist with product or tool evaluations when needed - Document and track support requests and work activities using a ticketing system - Support multiple projects and operational tasks simultaneously while maintaining documentation and technical quality standards - Participate in operational support rotations when required to support system availability Required Qualifications: - Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent work experience - 1 to 3 years of experience in systems analysis, application support, or technical analysis roles - Experience working within the Software Development Life Cycle using Agile or Waterfall methodologies - Strong analytical, documentation, and problem solving skills - Ability to analyze project documentation and translate business needs into system requirements - Experience writing SQL queries to extract or analyze data - Familiarity with reporting tools such as Crystal Reports or similar reporting platforms - Experience supporting enterprise applications or integrating commercial off the shelf systems - Understanding of object oriented concepts and client server architectures - Experience troubleshooting and debugging application issues - Proficiency with Microsoft Windows operating systems and Microsoft Office Suite - Experience working with ticket tracking systems for managing support requests Preferred Qualifications: - Experience in transportation or transit technology environments is a plus Required Skills: SQL, Systems analysis, Application support Important Skills: Software Development Life Cycle, Reporting tools, Troubleshooting Nice-to-Have Skills: Analytical skills, Microsoft Office Suite, Ticket tracking systems, Object oriented concepts, Client server architectures, Transportation technology Benefits: Medical, dental, vision and life insurance available after 30 days of hire.