TTI Bilingual Customer Service Job Fair -… at Techtronic… · Anderson

Summary: Techtronic Industries - TTI is hosting a Job Fair to hire Bilingual Customer Service Associates for their Customer Engagement Department. The role involves responding to consumer inquiries, verifying warranty coverage, and resolving issues while providing excellent customer service. Responsibilities: - Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures - Verify and authorize warranty coverage for all callers - Provide helpful direction to callers dealing with warranty & non-warranty service - Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy - Provide callers with location to purchase parts & receive repair service - Work with internal customers on warranty claims, stock issues, lost or damaged freight - Enter orders, provide pricing and stock availability and status of order to all customers - Other duties as assigned Required Qualifications: - High School Education or equivalent - Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience - Strong written and verbal skills - Ability to communicate well with callers using a clear understanding voice - Ability to professionally handle irate callers and high stress situations - Excellent phone skills - Ability to satisfy consumers and end users with minimal request for management intervention - Proficient with Microsoft Word and Excel, Access would be a plus - Weekend work required Required Skills: Bilingual, Call center experience, In-bound call handling, Microsoft Word, Microsoft Excel, Handling irate callers Benefits: Tuition assistance, 401(k), Medical/dental/vision coverage, Vacation, Holidays