Network Operations Engineer L1 at Technium in Marlborough, MA

Job Description 

 
Be the exception. Build and operate exceptional networks. 

Technium designs, builds, and operates secure, cloud-connected network fabrics that power mission-critical industries – from biotech, healthcare, finance, and research.  

 

We’re a small company with a startup’s energy and enterprise standards. Our team thrives on curiosity, accountability, and collaboration. We take pride in delivering excellence while fostering a culture where learning and leadership are encouraged at every level.   

 

Our Just Cause is simple: to provide anyone who finds joy and excitement in network security with life-changing learning opportunities. If you are driven to make an impact, eager to solve complex challenges, and ready to grow in an environment that rewards initiative and continuous improvement, we’d love to meet you.

An Operations Engineer L1 is a highly motivated, technically savvy individual working in a Network and Security 

Operations Center. This position will require a proactive engineer who works well in a team environment but can also work independently to identify and resolve issues in our customers’ environments rapidly. In addition to excellent networking and security fundamentals, the candidate should also have experience in a variety of technologies such as switching, routing, and next-generation firewalls. 

Duties and Responsibilities 

 

• Contribute directly to Technium’s mission of building and operating exceptional, secure networks. 

• Collaborate with engineers, project managers, and leadership to deliver reliable results for customers. 

• Take initiative: identify issues, propose solutions, and follow them through to completion. 

• Balance independence with teamwork — knowing when to ask for input and when to move decisively. 

• Represent Technium’s values in every interaction: honesty, professionalism, and curiosity. 

• Exhibit ownership through a customer-first approach using knowledge and care as key differentiators. 

• Follow all Network Operation Engineer policies, processes, and procedures  

• Communicate professionally and effectively with customers and team members  

• Effectively utilize the Technium Tools to gather information on the issue  

• Document the issue by creating and accurately completing an Incident Ticket 

• Review the applicable Knowledge articles for rapid resolution steps if applicable 

• Escalate complex network and security incidents to senior engineers as needed 

• Attend regular internal and external training sessions 

• Work towards development goals in line with your development plan 

• Duties are expected to be performed in normal duty hours but there may be events that will occur during non- duty hours, weekends or holidays that may require work to be accomplished. This role is expected to provide on-call support during non-duty hours when needed.  

• This role will be part of our on-call rotation, including some night and weekend work as needed 

Schedule & Location Requirements

• This role follows a 4-day workweek schedule, with 10-hour shifts structured as either:
  • Sunday through Wednesday, or
  • Wednesday through Saturday
• Candidates must be available to work one of these fixed schedules, including associated on-call responsibilities
• Preferred candidate locations:
  • Massachusetts (MA)
  • South Carolina (SC)

Company Expectations 

 

• Read and follow all company policies and processes including but not limited to Company Handbook, WISP and SOC2 Compliance, and Core Company Processes 

• Follow EOS and understand success relies on Right Person Right Seat (RPRS) and metrics 

• Communicate effectively in writing and verbally with teammates, vendors, and customers 

• Maintain confidential information 

Skills and Qualifications 

 

• Technical skills required: Switching, Routing, Next-Generation Firewalls including Cisco, Checkpoint, and
  

          Palo Alto  

• Ability to work independently to resolve incidents 
  
• Strong analytical, problem-solving, and conceptual skills
  
• Ability to monitor, tune, and troubleshoot systems  
• Strong customer focus. Must work well with customers of varying levels of technical
  expertise in high-pressure situations and complex environments  
• Ability to adapt to changing business processes, technologies, and environments 
  
• Excellent organizational skills 
  
• Strong desire and ability to quickly learn, become competent in and apply new skills 
• Excellent interpersonal and teamwork skills 
  
• Must be proactive and able to work with minimal supervision 
  
• Ability to work on cross-functional teams 
  
• Ability to work in pressure situations 
  
• Occasional travel for training and/or conferences