Tech Tammina→
UC Engineer at Tech Tammina in Santa Ana, CA
Mid LevelOn-siteSanta Ana, CA
Skills
cisco unified contact center enterprise (ucce)interactive voice response (ivr)voiptelecommunicationsmicrosoft excelcisco call center applicationscall recording solutionscustomer serviceanalytical skillstroubleshootingpeople skillsplanningorganizationability to work independently
Job Description
Job Description
- Must be a VoIP SUBJECT MATTER EXPERT
- Must have Cisco Unified Contact Center Enterprise (UCCE)
- 2 years experience with Interactive Voice Response (IVR)
- 4 + years Telecommunications experience.
- 4+ years VoIP experience
- 3 + years Unified Contact Center Enterprise (UCCE)
- Telecommunications experience of 2-3 years. Customer service and analytical skills required. Hands-on skills with Cisco call center applications, IVR systems, and call recording solutions. Must have experience with Microsoft Excel and related office products. Strong trouble shooting and people skills are necessary. International experience preferred.
KNOWLEDGE/SKILLS/ABILITIES:
-
- Telecommunications system administration.
- Ability to understand telecommunications terminologies.
- Ability to plan, organize and complete work as scheduled.
- Ability to work independently in conducting analysis and completing assignments.
SPECIAL REQUIREMENTS:
Ability to be on call 24x7 with a company supplied Smartphone.
Additional Information
Share the Profiles to dinesh@techtammina(dot)com
Contact: 703-349-1004
Job Type: Contract
Duration: 6+ Months
Citizenship: USC/ H1B / GC
Expenses: All-inclusive
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Benefits
All-inclusive expenses