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Technical Support - Voice process at Tech Mahindra in Chandigarh
Entry LevelOn-siteFull-timeChandigarh250000 INR–325000 INR/yr
Skills
International Technical SupportCustomer ServiceTechnical SupportTechnical Voice ProcessProcessVoice processVoiceTechnical
Job Description
Job Details
- Profile: Technical Support Voice Process
- Location: Chandigarh
- Work Schedule: 5 days working + 2 rotational week-offs
- Shift: Night shift only
- Salary: Approximately 3 LPA
- Cab Facility: Two-way cab facility available; 500/month will be deducted towards the cab facility.
Roles & Responsibilities
- Handle inbound customer calls and provide technical support for networking, connectivity, and other technical issues.
- Understand customer concerns, diagnose issues, and provide appropriate troubleshooting and resolution.
- Guide customers step-by-step through troubleshooting procedures in a clear and professional manner.
- Ensure timely resolution of customer queries while maintaining quality and customer satisfaction.
- Work effectively in a 247 support environment, including the required night shifts.
Preferred Candidate Profile
- Graduate in any discipline; candidates with a technical/IT background will be preferred.
- Good understanding of basic networking, troubleshooting, and technical concepts.
- Strong verbal and written communication skills.
- Good problem-solving and analytical abilities.
- Willingness to work in permanent night shifts.
- Comfortable working 5 days a week with 2 rotational week-offs.
- Candidates should be willing to work from the Chandigarh location.