Account Coordinator | FordDirect at Team Velocity in Remote

Summary: Team Velocity is revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars. As an entry-level Account Coordinator on the OEM FordDirect Team, you will work closely with various teams to ensure timely deliverables while developing a strong understanding of the automotive industry and effective client communication.

Responsibilities:
- Attain working knowledge of Team Velocity’s processes, account management, integrated strategies and our proprietary technology platform, Apollo®
- Assist with preparation of Customer Success documents, i.e., meeting agendas, reporting decks, and general Client communications
- Participate in and document Client meeting discussions and conference calls
- Maintain constant communication with Account Teams on deliverables’ status and current work-in-progress using internal processes
- Assist with resolving Client questions and needs in a timely manner
- Work to problem-solve production issues and errors; escalate issues, as needed
- Understand Clients’ goals and effectively organize deliverables to ensure productive campaign results
- Problem solve production issues and resolve in a timely manner
- Update and maintain Clients’ Consumer Portal(s)
- Learn, and maintain, knowledge of compliance and co-op requirements for all in program manufacturers (Ford and Lincoln)
- Support Account Management team with additional tasks, as needed
- Work ahead on client deliverables; what you know in advance, do in advance
- Shares responsibility for 100% Client retention by working with the team to maintain client relationships, proactively identifying client risks or opportunities
- Be a positive, proactive, and productive brand team member
- Know your Client! Learn, and maintain, knowledge of Client Accounts; understand their Perfect Market
- Be a student of the Industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies
- Exercise proactive daily communications in a professional and efficient manner, with both colleagues and clients
- Continually seek ways to add value to the Client / Agency relationship

Required Qualifications:
- Bachelor's degree in Marketing, Advertising, Communications, or related field
- A minimum of 0-2 years' professional experience
- Proficient in Microsoft Office
- Extremely organized, task and detailed-oriented
- Must be a critical thinker
- Exceptional communication skills, demonstrated ability to write, listen and articulate in a clear, concise, and professional manner
- Demonstrated ability to proactively take ownership of projects
- Ability to establish priorities and objectives
- Must be flexible in a fast-paced, ever-changing environment
- Must maintain focus and constructive behavior under pressure

Preferred Qualifications:
- Agency experience
- Automotive Agency, Automotive In-House Marketing and/or Customer Service experience

Required Skills: Agency-Client relationship knowledge, Integrated marketing strategies, Digital marketing, Microsoft Office, Automotive industry knowledge

Benefits: Medical, Dental, Vision, 401(k) matching, Wellness