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Freight Audit & Billing Manager at Team Up… · Location…
ExperiencedOn-siteFull-timeNot specified
Job Description
About Us
At Team Up, we help top talents from the Caucasus region land dream jobs and work remotely for international companies. Our job openings typically cover positions in Operations, HR, Sales, Marketing, and Design, and they may be part-time, full-time, or freelance roles.
Our headquarters are in Georgia and our talent network includes top professionals from Armenia, Georgia, Turkey, and Azerbaijan, creating a diverse and dynamic community.
Job Description
This is a remote position.
We are looking for a Freight Audit & Billing Manager to take end-to-end ownership of billing and carrier finance. The role covers both carrier-side billing — freight audit, disputes, and recovery of incorrect charges — and customer-side billing — complete and accurate invoicing, credits, refunds, and collection of unpaid balances.
The first phase of the role will focus primarily on the carrier side, where the priority is to identify and recover money currently being lost through incorrect or unbilled carrier charges. Full ownership of customer-side billing will follow as a second phase once the freight audit process is established.
This is a billing operations role, not an accounting role. Financial accounting, VAT filings, and annual statements remain outside the scope of the position.
The role will also drive the development of the internal billing system together with software developers, replacing manual checks and spreadsheets with more automated billing, audit, and re-billing processes.
The position is remote within Georgia, full-time at 160 hours per month, with substantial overlap with German business hours (CET). The role reports directly to the Managing Director and is the senior owner of the billing domain, while functionally leading a part-time Billing Specialist.
Your Duties:
- Audit all incoming carrier invoices, including invoices from FedEx, UPS, DHL Express, PostNL, and Deutsche Post.
- Review carrier invoices for surcharges, dimensional weight corrections, address corrections, duty and tax back-charges, and other incorrect charges.
- Identify and dispute unjustified carrier charges and follow up persistently until resolution.
- Track disputed charges and ensure agreed credits are actually received.
- Ensure every legitimate carrier charge is re-billed to the correct customer.
- Monitor and drive collection of open billing items to ensure carrier costs are not left uncollected.
- Own customer-side billing as the second phase of the role, including rules for correct and complete invoicing of shipments and services, credits, refunds, dunning, and collection of unpaid customer balances.
- Own day-to-day communication with carrier billing and account teams.
- Prepare data and analyses for carrier rate negotiations together with the Managing Director.
- Define requirements and priorities for the internal billing module.
- Work closely with software developers to implement billing system requirements, including specifications, testing, and rollout.
- Support the automation of invoice import, audit rules, and customer re-billing.
- Functionally lead the part-time Billing Specialist by defining daily routines, answering questions, and reviewing work quality.
- Document all billing processes.
- Prepare a monthly report for the Managing Director covering audit coverage, recovered amounts, uncollected charges, dispute win rate, and open items.
- Identify opportunities to replace manual checks and spreadsheets with automated billing processes.
Requirements
- 4+ years of experience in billing, freight audit, revenue operations, finance operations, or carrier/forwarder back-office roles.
- Experience ideally within a carrier, such as DHL, UPS, FedEx, or TNT; freight forwarder; e-commerce/logistics company; telecom; or shared service center.
- Proven experience owning a process end to end, including building, fixing, or documenting billing or reconciliation processes.
- Confident disputing charges with large organizations and following up persistently until resolution.
- Strong Excel/Google Sheets skills and experience working with large invoice data files, CSV exports, and reconciliations.
- Experience writing requirements for or working closely with software developers, or a strong affinity for systems and automation.
- Fluent written and spoken English, as all carrier and internal communication is in English.
- Structured, numbers-driven approach with high attention to detail.
- Ability to identify small discrepancies and incorrect charges accurately.
- First experience guiding or mentoring a junior colleague, or the maturity and ambition to do so.
I'm interested