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IT Intern - Managed Services Provider at Team Logic · PA-Pittsb…
InternshipOn-sitePart-timePA-Pittsburgh-15241$15–$17/hr
Job Description
Position Summary:
We are seeking a motivated and eager IT Intern to join our growing team at TeamLogic IT. This internship offers hands-on experience supporting small to medium-sized businesses (SMBs) with their day-to-day IT needs. Under the guidance of our experienced technicians, you will gain real-world exposure to managed IT services, technical troubleshooting, and client support in a professional environment.
This is an excellent opportunity for someone pursuing a career in IT who wants to build foundational skills, earn practical experience, and grow within a fast-paced and supportive team. At TeamLogic IT, we strive to provide the best customer experience (CX) to everyone we interact with — so strong interpersonal and communication skills are just as important as your technical aptitude.
Responsibilities:
- Technical Support Assistance: Support senior technicians in providing remote and on-site technical assistance to SMB clients, helping troubleshoot basic hardware and software issues under supervision.
- System Maintenance: Assist with routine maintenance tasks on client systems, including software updates, backups, and system monitoring to help ensure optimal performance and security.
- Incident Logging: Help manage incoming IT service requests by accurately logging, tracking, and updating tickets in our ticketing system in a timely manner.
- Client Communication: Communicate professionally with clients and team members, providing clear status updates and maintaining a positive, customer-focused attitude at all times.
- Documentation: Assist in creating and maintaining documentation of client systems, common procedures, and issue resolutions within our ticketing and documentation platforms.
- Security Awareness: Support the team in basic security tasks such as antivirus updates and monitoring alerts, while learning about broader security practices and protocols.
- Hardware & Software Setup: Help with the unboxing, setup, installation, and configuration of hardware and software for client environments under technician guidance.
- Learning & Development: Actively participate in team meetings, training sessions, and knowledge-sharing opportunities to grow your technical skill set and understanding of the MSP industry.
Knowledge, Skills, & Qualifications:
- Education: Currently pursuing (or recently completed) a degree, diploma, or certificate in Information Technology, Computer Science, or a related field.
- Experience: Prior IT experience is not required — a willingness to learn and a passion for technology are what matter most. Any prior helpdesk, lab, or personal IT experience is a plus.
- Technical Aptitude: Basic familiarity with Windows operating systems and common applications (e.g., Microsoft 365). Exposure to macOS or networking concepts is a bonus.
- Problem-Solving: A curious and analytical mindset with a desire to diagnose and resolve technical challenges.
- Communication: Strong verbal and written communication skills, with the ability to explain basic technical concepts clearly to non-technical users.
- Customer Service Mindset: A professional, friendly, and patient approach when interacting with clients and team members.
- Team Player: Comfortable working both independently and collaboratively in a team setting, with a proactive attitude and strong work ethic.
Work Environment:
- This position involves a mix of remote support assistance and occasional on-site visits to client locations alongside a senior technician.
- A dynamic, fast-paced environment focused on delivering high-quality IT support to SMB clients.
- Collaborative and supportive team culture where questions are encouraged and learning is celebrated.
What You'll Gain:
- Hands-on experience in a real MSP environment working with live client systems
- Mentorship from experienced IT professionals
- Exposure to industry-standard tools including RMM platforms, PSA ticketing systems, and documentation platforms
- Resume-building experience across hardware, software, networking, and client support
- Potential pathway to a full-time role upon successful completion of the internship
Company Overview:
At TeamLogic IT, we offer a dynamic and supportive work environment where your contributions are valued and your professional growth is encouraged. You'll have the opportunity to work on diverse and real-world IT challenges, build your technical foundation, and make a meaningful impact on our clients' businesses. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America.
Note: This internship is ideal for students or recent graduates looking to launch their IT career. We welcome candidates from all backgrounds who bring enthusiasm, curiosity, and a desire to grow. No prior professional IT experience is required — just bring your passion for technology and your drive to learn!
Compensation: $15.00 - $17.00 per hour
Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We’re Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.