Sales Manager at team.blue in Florence, Tuscany, IT

Company:

team.blue is an ecosystem of 60+ successful brands working together across 22 European countries to provide its 3.5 million SMB customers with everything they need to succeed online by offering best-in-class expertise and services.

team.blue's brands are a mix of traditional hosting businesses that offer services from domain names, email, shared hosting, e-commerce, and server hosting solutions and, as specialist SaaS providers, adjacent products such as compliance, marketing tools, and team collaboration products. This broad product offering makes it a one-stop partner for online businesses and entrepreneurs across Europe.

Role Overview:

http://team.blue Italy is seeking a Sales Manager with strong analytical, strategic planning, and people leadership capabilities to lead the SMB and Partners business unit. This role will be responsible for driving commercial growth, sales execution, and team performance, developing a customer-centric operating model that delivers predictable and sustainable results.

A key mission of this role is to ensure that sales teams consistently follow the correct discipline of selling and service delivery, applying structured processes, proven methodologies, and modern tools to achieve ambitious growth and retention targets.

Key Responsibilities:

Strategy & Performance

• Define and execute a sales strategy aligned with business priorities and market trends
• Monitor sales results and funnels to identify growth levers and improvement areas
• Report KPIs across sales, and customer success to enable data-driven decisions
• Ensure alignment between sales teams and product launches, fostering cross-sell and upsell opportunities

Organization & Process

• Structure the sales organization with clear roles (hunters, farmers, hybrids) and balanced account allocation
• Establish an operational rhythm: pipeline reviews, deal inspections, and monthly business reviews
• Drive disciplined pipeline management and accurate forecasting

People Leadership

• Build and develop high-performing teams through ongoing coaching and skill development.
• Drive sales enablement initiatives by equipping teams with the right methodologies
• Playbooks, training programs, and tools to continuously improve commercial effectiveness and accelerate onboarding
• Recruit, onboard, and retain top sales and support talent
• Promote a culture of accountability and continuous learning

Customer Success & Support

• Ensure collaboration between sales and support, balancing service quality (CSAT Customer Satisfaction Score, FCR First Contact Resolution) with commercial goals (upsell, expansion)
• Monitor customer health metrics and act to prevent churn

Cross-Functional Collaboration

• Work closely with Marketing to improve lead quality and conversion rates
• Partner with Product to share customer insights and ensure successful launches
• Coordinate with Operations to guarantee CRM hygiene and data accuracy

Innovation & Continuous Improvement

• Champion AI and sales technology tools to improve productivity and forecasting accuracy
• Simplify incentive plans and align them with company goals and desired behaviors
• Design and continuously optimize HubSpot workflows to improve lead generation
• qualification, routing, nurturing, and handover processes across Marketing and Sales

Requirements:

• Proven experience leading B2B SaaS and digital sales teams
• Proficiency with CRM systems and sales tools to manage funnels, monitor conversion rates and improve forecasting accuracy
• Hands-on experience integrating AI tools into daily workflows to enhance team productivity, execution quality, and commercial outcomes
• Strong analytical mindset and data-driven approach
• Excellent leadership, communication, and coaching skills

Reports to: Commercial Director

Direct Reports: SMBs Team leader and Partners Team Leader

Salary range: 60.000€ yearly gross.

Right to Work

At any stage, please be prepared to provide proof of eligibility to work in the country you’re applying for. Unfortunately, we are unable to support relocation packages or sponsorship visas.

ESG

“At http://team.blue, our commitment to caring for the environment and each other is at the heart of everything we do. Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals. Interested in learning more about our dedication to making a positive impact? Check it out here.”

"Come as you are"

Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.