Strategic Enablement Operations Manager

Location: Greenville, SC

About This Role

The Strategic Enablement Operations Manager serves as the operational backbone of the Digital Enablement organization, ensuring enablement strategies are translated into coordinated execution, measurable adoption, and business impact. This role owns the operating system that connects planning, delivery, governance, reporting, and continuous improvement across Digital Enablement initiatives.

What You'll Do

1. Program & Portfolio Management

• Build and manage the integrated enablement delivery roadmap across business units and capability programs.

• Coordinate curriculum launches and drive execution against launch milestones, adoption goals, and business priorities.

• Manage dependencies across Digital Enablement, HR, IT, AI, Communications, Analytics, and business leaders.

• Maintain project plans, implementation plans, status reporting, governance materials, risks, mitigation plans, resource needs, and launch-readiness views.

• Provide proactive visibility into all active and planned initiatives and facilitate program reviews, status meetings, readiness assessments, and stakeholder updates.

2. Learning Operations

• Own the operating processes that support curriculum deployment, including schedules, cohorts, audience segmentation, enrollment, communications, certification tracking, and reinforcement activities.

• Ensure a consistent coworker and manager experience across learning programs.

• Coordinate role-based learning journey checkpoints and Day 7, Day 30, and Day 90 proficiency reviews where applicable.

• Maintain governance for the learning content lifecycle, updates, job aids, manager kits, and program communications.

• Coordinate Digital Enablement training with related internal programs, including Practice Builder and AI Sales Champion training delivery.

3. Measurement & Analytics

• Maintain and action enablement scorecards that connect execution, adoption, capability, and business impact.

• Track completion, proficiency attainment, manager participation, digital tool adoption, AI fluency progress, role readiness, and agreed business outcomes.

• Produce concise executive reporting for leadership teams and provide clear visibility into progress, risks, and decisions needed.

• Identify adoption and proficiency gaps, recommend interventions, and track whether corrective actions improve results.

• Partner with Analytics and HR/Learning teams to validate KPI definitions, data quality, dashboards, and reporting cadence.

4. Stakeholder Management & Governance

• Act as the primary coordination point among Digital Enablement, HR/Learning, IT and AI teams, functional business leaders, Communications, and Analytics/Data teams.

• Lead recurring governance reviews and manage executive updates, steering materials, decisions, actions, and escalations.

• Establish clear accountability across workstreams, including owners, milestones, dependencies, decision rights, and validation points.

• Build strong working relationships with internal business partners and external resources required to achieve program objectives.

5. Adoption & Change Management

• Monitor adoption trends and identify barriers to participation, application, and sustained workflow use.

• Coordinate manager reinforcement activities and communication campaigns tied to major launches.

• Ensure business leaders understand expected behaviors, accountability, and how success will be measured.

• Connect training activity to hands-on application, proficiency demonstration, and approved digital workflows.

6. Process Improvement & Team Enablement

• Build repeatable operating rhythms and standardize portfolio reporting, governance, launch, readiness, and evaluation processes.

• Implement automation where practical and reduce administrative burden on facilitators and curriculum owners.

• Provide coaching, support, and guidance to initiative leads to strengthen planning, execution, and delivery effectiveness.
  Continuously improve the operating model using stakeholder feedback, program results, and lessons learned.
  

What We’re Looking For

We are looking for a practical, highly organized operator who can turn strategy into an executable system. The ideal candidate brings structure without creating bureaucracy, builds trust across functions, and keeps the work focused on adoption, proficiency, and measurable business impact.

• A strong strategic operations leader who can manage complex, cross-functional work with clear ownership, milestones, risks, and decisions.

• A systems thinker who can build repeatable processes, operating rhythms, scorecards, and launch playbooks that make the team more scalable.

• A business-minded enablement partner who connects learning activity to adoption, behavior change, proficiency, productivity, and agreed business outcomes.

• A confident communicator who can simplify complexity, prepare executive-ready updates, and keep stakeholders aligned without overcomplicating the message.

• A proactive problem solver who anticipates dependencies, removes friction, escalates risks early, and helps initiative owners stay focused on delivery.

• A continuous-improvement mindset with the confidence to challenge inefficient processes, learn from feedback, and improve how Digital Enablement operates over time.

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

TD SYNNEX is an E-Verify company