Contact Center Representative- Credit… at TD Securities · Greenville

Summary: TD Securities is one of the world's leading global financial institutions. They are seeking a Contact Center Representative to promote strong customer relationships by providing quality service and sales in a contact center environment, ensuring an exceptional customer experience with financial transactions and inquiries. Responsibilities: - Creates an exceptional Customer experience supporting customers (Consumer, Corporate, Commercial or private label) with inbound phone, written, chat or other inquiries by displaying a positive and professional tone, understanding the customer's needs, and providing solutions at first point of contact for customers and internal business partners - Knowledgeable of the various products/services and able to communicate relevant solutions, including digital banking and self-serve options while navigating multiple systems/applications while ensuring proper call risk and compliance - Completes a broad range of financial transactions (e.g., account updates, account balance, statement requests, balance transfers, dispute handling, and other transactions as necessary) with accuracy and efficiency - Follows all bank policies and procedures reducing risk to our customers and the business - Refers more complex questions to more experienced personnel or consults with problems and questions as needed - Participates fully as a collaborative member of the team, contributes, and supports a positive, diverse, and inclusive work environment including helping to identify ways to improve the Customer experience - Participates in personal performance management and ongoing development activities, including cross training as necessary - Actively participates in personal career development and takes ownership of personal growth - Open to feedback and actively implements action plans as directed by leadership - Ability to be onsite for training(s), moments that matter, and any other applicable meetings / events as deemed by the business Required Qualifications: - High School Diploma or GED - 1+ years of related customer service experience; or equivalent work experience to include 1+ years prior experience in Retail, banking, or contact center experience preferred - Able to communicate financial information clearly and accessible to a wide range of customers - Team oriented with the ability to work in a fast-paced, challenging work environment with resiliency - Ability to assist customers on the phone for long periods of time within the agreed upon set schedule shift which may include weekends, late night or overnights, and holidays - Ability to arrive on-time and ready to receive customer calls as scheduled throughout the shift - Must have PC skills with the ability to use/learn current technology and software applications related to position - Excellent interpersonal and verbal communication skills required - Experience handling confidential information required - Effective written communication skills preferred - Excellent problem-solving and time management skills - Support the achievement of business objectives by meeting individual and team objectives - Must be able to effectively support customers using designated primary language (Spanish and/or English) in assigned queue - Bilingual (Spanish) contact center representatives must be able to take phone calls, answer customer inquiries, translate documents and other transactions as necessary in both English and Spanish Preferred Qualifications: - Effective written communication skills preferred Required Skills: Customer service, Financial transactions, Contact center operations, Digital banking, Use of technology, software applications, Resiliency, Bilingual communication - English, Spanish, Handling confidential information, Openness to feedback Benefits: Health and well-being benefits, Savings and retirement programs, Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), Banking benefits and discounts, Career development, Reward and recognition