Senior Manager, Learning Technology Optimization at TD Bank · Toronto

Senior Manager, Learning Technology Optimization Location: Toronto, Ontario Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Human Resources Pay Details: $115,600 - $163,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Learning & Development (L&D) at TD has an ambitious goal to become the global benchmark where every colleague thrives and never stops learning. Through our learning solutions, we build capabilities that grow colleagues today, tomorrow, and throughout their careers to drive business performance. Job Description: The Senior Manager, Enterprise Learning Technology Optimization is a senior leader within the Learning & Development Centre of Excellence, accountable for enterprise business ownership, governance and optimization of learning technology platforms, data and integrations. The role shapes and executes the enterprise learning technology strategy for a large, complex, and highly regulated organization supporting over 100,000 colleagues. Reporting to the AVP, Enterprise Design & Digital Learning Experience, this role operates with a business product owner mindset, serving as the enterprise authority for learning technology direction, intake and investment decisions, ensuring platforms, data, and digital learning experiences are integrated, scalable, and aligned to business, talent, and regulatory priorities. This role operates at the intersection of learning strategy, HR strategy, data, risk management and change leadership with a strong emphasis on defensible decision-making and executive confidence. The role requires strong executive presence, deep knowledge of the learning technology market, and the ability to bring together strategy, technology, data, and learner experience in a clear and actionable way. Key Accountabilities: Enterprise Learning Technology Strategy and Execution Define and execute the enterprise learning technology product vision, multi-year roadmap, and backlog, balancing platform stability, modernization, and innovation Act as the business product owner to translate enterprise talent strategy, learning priorities, and regulatory requirements into clear technology outcomes and investment decisions Identify opportunities across Learning and Development to improve efficiency, effectiveness, and learner experience through technology Build compelling business cases and recommendations to secure executive alignment and investment Establish and govern L&D intake, prioritization and decision frameworks for learning technology initiatives, ensuring alignment to strategy, value, risk and capacity constraints while articulating opportunity costs, sequencing and dependency impacts Learning Technology Ecosystem Leadership and Platform Modernization Provide enterprise leadership across the end-to-end corporate learning technology landscape, operating as the business product owner accountable for product direction, integration and value realization, including learning platforms, experience layers, content ecosystems, learning operations tools, analytics, and emerging learning technologies Maintain a deep, current understanding of the global learning technology market, including vendors, platforms, and implementation models, to inform strategic direction and roadmap decisions Lead the modernization and evolution of the learning technology ecosystem, ensuring solutions are scalable, secure, compliant, and designed to deliver a high-quality learner experience at enterprise scale Lead a major enterprise LMS migration with end-to-end accountability, bringing strong platform expertise, disciplined execution, and sound judgment across planning, vendor engagement, business case development, implementation oversight, data transition, change adoption and decommissioning Partner closely with HR Technology, IT, Procurement, vendors, system integrators, and business stakeholders to ensure strong platform integration, data integrity, and sustainable operations Clearly articulate risks, tradeoffs, dependencies, and recommendations to senior leaders, balancing near term delivery with longer term platform strategy Learning Data, Analytics, and Insights Advance the maturity of Learning and Development data, reporting, and insights to better demonstrate learning impact and inform decision making Partner cross functionally to strengthen governance, analytics capability, and executive level reporting across learning platforms and experiences Support learning data integrity, privacy, retention and regulatory compliance across learning platforms and integrations Partner with HR Privacy, Risk, Legal and Technology governance teams to identify, document and remediate learning technology risk events Ensure learning analytics and reporting practices are defensible, auditable and aligned to enterprise data governance standards while advancing executive-level learning insights Leadership, Executive Partnership, and Influence Lead, develop, and grow a team of specialized learning technology and data professionals, building strong capability and accountability, translating learning needs into scalable, technically feasible and compliant solutions Act as a trusted advisor to senior HR and business leaders, providing clear options and integrated recommendations Build strong capability in structured problem definition, risk articulation, and executive-ready recommendations Demonstrate strong executive presence with the ability to synthesize complex strategies and technical concepts into concise, compelling narratives for senior forums Provide enterprise level leadership on AI, automation and emerging learning capabilities, evaluating and governing AI-enabled solutions within the learning technology ecosystem; guiding L&D leaders on responsible adoption across the learning function; and balancing experimentation with enterprise controls, risk awareness, and value realization Market Insight, Vendor, and Stakeholder Leadership Bring external perspective on learning technology trends, vendors, and emerging capabilities to inform enterprise decision making Influence and partner with learning technology vendors to evolve their offerings in line with enterprise needs Build strong partnerships across HR, Learning and Development, and business stakeholders to drive alignment and adoption Change Management and Adoption Provide enterprise change leadership for major learning platform initiatives, ensuring delivery is supported by effective communication, enablement, and sustained adoption in partnership with L&D, HR, and technology teams Drive ongoing enterprise adoption of learning platforms and tools, embedding effective change management, communication, and enablement as part of platform evolution Build learning technology fluency across the Learning and Development function, enabling leaders and teams to confidently represent the learning technology strategy and roadmap with their stakeholders Role Requirements: 10 or more years of progressive experience in Learning and Development, Learning Technology, HR Technology, or Digital Enablement Proven experience leading or supporting enterprise LMS transformations or migrations in large, complex organizations Demonstrated understanding of learning technology ecosystems, integrations, data, and enterprise learner experience Strong leadership experience in complex, matrixed environments with multiple senior stakeholders Exceptional communication and presentation skills with the ability to influence and advise at executive levels Strong analytical, critical thinking, and problem-solving skills Strong Assets: Experience with large-scale LMS platforms such as Workday Learning, SumTotal / Cornerstone, or comparable enterprise systems Experience operating as a business product owner or product manager for enterprise HR or learning platforms, including roadmap ownership, backlog prioritization, and cross-functional delivery Background in regulated or risk managed environments such as financial services Experience working with agile or product-oriented delivery models Exposure to learning analytics, workforce insights, or people analytics Experience applying change management principles to large-scale learning or technology transformation Summary: The successful candidate is a strategic integrator and change leader who brings clarity to complexity, balances vision with execution, and connects learning technology decisions to real business and talent outcomes. They combine strong market insight with pragmatic delivery and executive presence with the ability to operate deeply in the details when required. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! Language Requirement (Quebec only): Sans Objet