Reporting & Communications Manager (4853) at TD Bank · Toronto

Reporting & Communications Manager (4853) Location: Toronto, Ontario Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Risk Management Pay Details: 96,900.00 - 136,800.00 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Candidate Value Proposition: Great team to work with at one of the largest banks in Canada! The individual will have lots of interactions with the Comms team – supportive, close-knit, and welcoming group. The individual will have the opportunity to work with different groups across data risk management. There will be a lot of leadership exposure to work with stakeholders and partners. This is a great way to get a foot in the door for those interested in career development within the financial industry. Day-to-Day: Develop and lead communications program, including plans and support collateral for initiatives to impacted stakeholders Develop clear, simplified messages and/or content to communicate with a variety of stakeholders, via visuals, written communications, learning experiences, etc. Understand, synthesize, simplify, and concisely communicate complex ideas/concepts (ex: technical to business) Provide professional communications support, including the execution and evaluation of communication initiatives, programs, projects, and work-plans as assigned. Lead initiatives for ORM including the colleague portal and All Hands Call. Role Responsibilities (including, but not limited to): Provide professional communications support, including the execution and evaluation of communication initiatives, programs, projects, and work-plans as assigned. CUSTOMER: Provide support to functional Managers and respective business partners by executing project plans to enable communication strategies May manage daily media reviews/analysis and news release process Where applicable, filter media inquiries, research issues and manage news release schedules and approvals Support, and for less complex projects may lead, the creation of plans/solutions, adding ideas from research and other team members/subject matter experts and ensuring that client issues, concerns and priorities are identified Work with assigned business partners and/or third-party suppliers to coordinate changes and approvals for content and design Successfully implement project tasks and key deliverables under the direction of the Manager Filter and research internal/external communication/employee inquiries and support day-to-day communications for review and approval by key business partners May manage on-going relationships with outside agencies, third party service providers and external representatives to research or obtain information Participate in evaluating the effectiveness of projects/plans/programs/initiatives after implementation; assist in compiling and analyzing feedback from various internal areas and outside vendors, develop recommendations as appropriate and incorporate changes into future plans May maintain appropriate project records, databases and information, reports to management and others on project status and updates Understand the functions, intricacies and requirements of the respective product(s) or business line(s) supported Support or manage the integrated implementation of work activities / policies / processes / procedures / changes across multiple functional areas May drive leading-edge use of visual media: video, photography, interactive digital features and infographics, to tell TD's stories in compelling, engaging and immediate ways SHAREHOLDER: Prioritize and manage your own workload to meet service level requirements for service and productivity Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate Be knowledgeable of practices and procedures within your own area of responsibility and keep abreast of emerging trends for your own functional area Protect the interests of the organization, identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary Conduct internal and external research projects; support the development/delivery of presentations / communications to management or broader audience Conduct reporting and / or meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices Monitor service, productivity and assess efficiency levels within own function and implement continuous process/performance improvements where opportunities exist Acquire and apply expertise in the discipline, provide guidance, assistance and direction to others Identify, recommend and effectively execute standard practices applicable to the discipline Adhere to internal policies/procedures and applicable regulatory guidelines Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite May lead work streams by acting as a project lead / subject matter expert for small scale projects / initiatives in accordance with project management methodologies Performance Measurement: Self-starter, independent, take the reigns and run with things. The ability to collaborate to get tasks / assignments completed in a timely manner, ability to tell that story in a concise and clear manner. Working with various partners to obtain narrative / story to put content together in presentation decks. Must-Have Skills: Graphic design Strong with Microsoft Office, especially Word, Outlook, and PowerPoint Strong writing and editing, with ability to develop clear, simplified messages to communicate with a variety of stakeholders, up to and including the C-Suite and Board of Directors Ability to understand, synthesize, simplify and concisely communicate complex ideas/concepts Experience working in both a technical and business context Nice-to-Have Skills: Experience in data management and/or data risk management Event planning experience Former TD / banking experience Soft Skills: Strong verbal and written communication skills Strong collaboration skills – role requires collaborating with stakeholders, including C-Suite and Board of Directors Self-starter and independent Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! Language Requirement (Quebec only): Sans Objet