Product Owner – Authentication & Client Adoption at TD Bank · Toronto

Product Owner – Authentication & Client Adoption Location: Toronto, Ontario Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Enterprise Enabling Functions Pay Details: $96,000 - $136,800 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Who We Are TD Business Banking offers financial solutions to Canadian businesses, from small enterprises to large commercial clients. The Commercial Deposits and Cash Management Services (CMS) team plays a critical role in enabling clients to move, manage, and optimize cash flow securely and efficiently. As part of the Commercial Deposits and Cash Management Services (CMS) team, this role will support the ongoing modernization of business online banking platforms, with an additional focus on secure client authentication and access as well as digital servicing of clients. Role Overview Reporting to the Product Group Owner – Product Owner Authentication and Client Adoption is an individual contributor role that will lead the planning and execution of a large‑scale migration of business clients from one authentication token device type to another. With further upgrades to the platform the role will lead client adoption and digital servicing initiatives that include: in application guidance, contextual prompts, feature announcements, security controls and may involve remediation efforts. The authentication token is a critical security control used by business clients to access TD’s business online banking platform.  This role is accountable for ensuring the migration is client‑centric, secure, operationally sound, and aligned to regulatory and risk requirements, while minimizing disruption to client access and day‑to‑day banking activities. This position requires strong product ownership, stakeholder leadership, and execution discipline, particularly across technology, operations, fraud, risk, and client‑facing teams. Key Accountabilities Product Ownership & Delivery Own the end‑to‑end strategy, roadmap, and delivery for the business client authentication token migration as well as servicing initiatives, aligned to TD’s security, risk, and client experience standards. Translate business and client needs into clear product requirements, prioritized backlogs, and executable delivery plans. Lead iterative delivery using TD’s Agile practices, ensuring measurable outcomes and controlled risk. Client Migration Planning & Execution Design and execute a phased, scalable client migration and strategy from the legacy token device to the new device type. Collaborate closely with technology teams to update and enhance contextual help and education for users within the online banking platform Partner with Technology, Operations, Fraud, FCRM, Billing and Client Support teams to ensure secure provisioning, activation, billing and decommissioning processes Anticipate and mitigate client, operational, and reputational risks associated with access changes to business online banking Stakeholder & Change Leadership Act as the single point of accountability for cross‑functional delivery, managing dependencies across platform teams, vendors, and business partners Drive clear and timely internal and client‑facing communications, in partnership with Sales, Client Experience, and Communications teams Balance competing priorities across security, client impact, timelines, and operational readiness Risk, Compliance & Controls Ensure all migration activities comply with information security, operational risk, privacy, and regulatory requirements Partner closely with Risk and Compliance teams to support risk assessments, control design, testing, and audit readiness Monitor issues, incidents, and client feedback post‑migration, driving continuous improvement Performance & Insight Define and track success metrics such as client adoption, activation rates, access issues, incident volumes, and client experience outcomes Use data and feedback to inform decisions, prioritize enhancements, and refine migration approaches over time Experience & Qualifications Required 5+ years of experience in product ownership, product management, or business delivery within financial services, technology, or digital platforms Experience leading or supporting complex client migrations, access changes, or platform transitions at scale Strong understanding of digital security, authentication methods, or access management (tokens, credentials, multi‑factor authentication, etc.) Ability to think from the user’s perspective across segments (small businesses, Commercial and Corporate clients).  Understanding of client pain points that may lead to confusion, errors, or support calls.  Comfort using qualitative insights (support tickets, call drivers, feedback) to support enhancements. Proven ability to lead delivery across multiple stakeholders and disciplines, including Technology, Operations, Risk, and Client teams Experience working in Agile / Scrum / Kanban environments as a Product Owner or equivalent role Preferred Experience supporting business clients Familiarity with cash management services, online banking platforms, or payments Exposure to vendor‑managed security devices or third‑party authentication solutions Experience supporting regulatory or audit‑driven initiatives Success Attributes Strong execution mindset with the ability to manage risk‑sensitive client change Client‑first thinking balanced with security and operational rigor Clear communicator who can simplify complex change Comfortable operating in ambiguity while driving outcomes Highly collaborative, resilient, and outcome‑focused Who We’re Looking For If you are passionate about the online banking user experience, enjoy solving complex client problems, and want to play a key role in protecting and modernizing how Canadian businesses access their banking services, we encourage you to apply. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! Language Requirement (Quebec only): Sans Objet