Group Manager, Financial Crime Risk… at TD Bank · Toronto

Group Manager, Financial Crime Risk Investigation (4744) Location: Toronto, Ontario Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Financial Crime Risk Management Pay Details: $96,900 - $136,800 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: This role leads a team of Quality Control (QC) Analysts responsible for reviewing work across multiple Financial Crimes Investigations (FCI) teams to ensure consistency and high standards in FINTRAC reporting. The QC team validates that Reasonable Grounds to Suspect (RGS) money laundering and/or terrorist financing have been appropriately established, and that all procedural and regulatory requirements are met. The QC team is also responsible for reviewing No Further Action (NFA) decisions to ensure alerts are closed appropriately when investigations have not identified suspicious activity, negative media, or other grounds to file a Suspicious Transaction Report (STR) or recommend a Relationship Termination Case (RTC). In addition, the team provides RTC approvals, applying sound judgment in determining whether to exit or retain customers. The successful candidate will bring strong leadership, sound risk judgment, and deep AML expertise to ensure high‑quality, well‑supported outcomes in a highly regulated environment. This role offers the opportunity to shape strategy, strengthen controls, and collaborate closely with partners across FCI while protecting the bank, its colleagues, and its customers. As this is a newly established role within FCI, the successful applicant will be expected to help design and mature the STR QC program, including the development of metrics and the delivery of meaningful insights and feedback to FIU senior management and executive leadership. CUSTOMER Lead a team of professionals and managers to achieve business / operational objectives, maintain effective day-to-day operations and deliver quality service and transaction processing consistent with business objectives Provide guidance and direction to team members within own area of specialization and focus Review and assess incoming files and allocate to appropriate Investigators/Investigative Specialists Conduct investigations in the capacity of a working lead where cases have been specifically assigned ensuring proper analysis and investigation standards are followed Prepare applicable documents based on criminal and/or non-criminal proceedings Collaborate with counterparts from other institutions and/or external organizations (e.g., public sector, government, law enforcement) to gather intelligence information where necessary Ensure investigations are professionally conducted and completed in a timely manner Identify and communicate procedural weaknesses to businesses and ensure processes for remediation are in place such as following up for corrective action where applicable Maintain strong awareness of emerging trends and investigative techniques for own area of specialty Represent the department on internal projects/committees for own specialized area as necessary SHAREHOLDER Contribute to the development of the business plan, operationalize the plan and deliver on assigned service/functionality Work with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness and scale Monitor and communicate effectiveness of strategies, programs, and practices related to own area of accountability Ensure programs, policies and practices continue to meet business needs, comply with internal and external requirements, and align with business priorities Proactively identify key business opportunities, research and recommend enhancements/ modifications, develop strategies to achieve recommendations Coordinate activities with partners across the organization, may include HR, Technology, Finance, Risk Mgmt. Ensure team operates in compliance with applicable internal and external requirements, and employees comply with Bank and industry codes of conduct Ensure appropriate reporting and escalation of issues based on risk profile Lead relationships with business lines / corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite EMPLOYEE / TEAM Responsible for management of the overall team providing both leadership and guidance Set targets and objectives for the team, and deliver results Develop a team of professionals in all aspects of related competencies and act as resource and mentor to others Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered Lead a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner Manage employees in compliance with all human resources policies, procedures and guidelines of conduct Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives Act as a brand ambassador for your business area/function and the bank, both internally and/or externally BREADTH & DEPTH: Provides people management leadership by hiring the best talent, setting goals, developing employees, managing employee performance and compensation decisions, promoting teamwork, and handling any/all disciplinary actions, as required Manages a team of Investigators for a specific geographical area/business unit Demonstrates broad and in-depth knowledge of investigative techniques, proper protocol, and financial criminal trends Working Manager role that provides overall direction to the team and assigns and reviews the caseload of others Generally involved in thematic and/or more complex investigations that may have significant reputational/ organizational impact Ability to present and make recommendations to senior management and executives Ensure an integrated approach with other business areas, broader organization, and enterprise as appropriate Coordinates and prioritizes multiple initiatives and manages resource allocation Establishes effective relationships with different Stakeholders, Business Sponsors, Executives and LOB Deep knowledge and understanding of businesses / technology, and organizational practices/ disciplines Sound to advanced knowledge of external competition, industry and/or market trends in relation to own function / business Focus on short to medium-term issues (e.g., 6-12 months) Generally, reports to a Senior Manager or an executive role EXPERIENCE AND / OR EDUCATION Undergraduate degree or equivalent work experience 7+ years experience in AML and/or Financial Crime at an FI. Thorough understanding of STR filing requirements / RGS thresholds. Experience in Quality Control, Quality Assurance, or as a 2nd level reviewer. Work activities include a blend of highly collaborative activities and individual deliverables. Individuals are expected to be onsite 4 days a week. Colleagues may spend more or less days in office as required by the business line. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! Language Requirement (Quebec only): Sans Objet Additional Locations: 1595 Telesat Court Corporate, Ottawa, Ontario, Markham, Ontario