Actuarial Analyst I at TD Bank in Montreal, Quebec, CA

Work Location:

Montréal, Quebec, Canada

Hours:

35

Line of Business:

Data & Analytics

Pay Details:

58 800 $/$58,800 - 83 000 $/$83,000 CAD

This role is temporarily eligible for a pay premium above the posted salary range that is reassessed annually. You are encouraged to have an open dialogue with your recruiter who can provide more specific pay details for this role.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Job Description

• Provide deep analytics on business results and performance to identify strategies to improve how we handle calls, route our calls by intent and advisor proficiency

• Collaborate with various partners in multidisciplinary and multi-level analyses to define and solve complex problems statements impacting our Advice Centers performance

• Develop robust processes and tools to proactively monitor key performance indicators to identify emerging trends impacting call volume, average handling time, service level and other key performance metrics.

• Participate in initiatives that will improve customer calling experience by proposing solutions leveraging insights from data and analytics

• Share ideas and recommendations with numerous stakeholders, including a unique opportunity to interact with NACO partners

• Communicate and explain financial and analytical concepts to a non-technical and frontline audience

• Have an impact and contribute to the shaping of TDIAC strategic roadmap to leverage capabilities such as IAP, Gen AI and predictive models

Job Requirements

• Bachelor's or master's degree in Actuarial Sciences or related field
• Analytical mind and ability to make sound decisions
• Strong aptitude for team work
• Proficiency in Microsoft Office Suite
• Interest or Proficiency in programing or using analytical tools (R, Python, SQL, VBA, etc.)

Preferred Qualification

• Working through actuarial professional examination

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Description du poste

• Fournir des analyses sur les résultats et la performance afin d'identifier et initier des stratégies pour améliorer la façon dont nous traitons les appels, redirigeons ceux-ci en fonction des besoins de nos clients et des capacités de nos conseillers
• Collaborer avec différent partenaire dans des analyses multidisciplinaires et multiniveaux pour définir et résoudre les problèmes affectant la performance de nos Centres conseils
• Développer des processus et des outils robustes pour surveiller de manière proactive les indicateurs de performance clés afin d'identifier les tendances émergentes affectant notre volume d'appels, le durée moyenne de ceux-ci, notre niveau de service ainsi que plusieurs autres mesures de performance clés
• Participer à des initiatives en ayant pour but d'améliorer l'expérience d'appel des clients en proposant des solutions basées sur les données et l'analytique
• Partager des idées et recommandations nos multiples parties prenantes, incluant une opportunité unique d'interagir avec nos partenaires de NACO
• Communiquer et vulgariser des concepts analytiques et financiers à un auditoire non-technique et de première ligne
• Avoir un impact et contribuer à établir le plan de match stratégique des Centres conseils de TD Assurance en exploitant des outils tel qu'IAP, Gen AI ainsi que de multiples modèles prédictifs.

Exigences du poste

• Baccalauréat ou maîtrise en actuariat, mathématiques, statistiques;
• Capacité d'analyse et de prise de décisions;
• Forte aptitude au travail en équipe
• Compétences avec la suite Microsoft Office
• Intérêt ou Compétence en informatique et outil analytique (R, Python, SQL, VBA, etc.)  

Qualifications souhaitées

• En cours de passage des examens professionnels en actuariat

Inclusivité

À la TD, nous nous sommes engagés à favoriser un milieu intégrateur et accessible, où tous les employés et les clients se sentent appréciés, respectés et soutenus. Nous avons à cœur de réunir un effectif qui reflète la diversité de nos clients et des collectivités où nous vivons et exerçons nos activités. Si vous avez des besoins particuliers pour le processus de recrutement ou d’entrevue (p. ex. du matériel dans un autre format et des salles de réunion accessibles), n’hésitez pas à nous en faire part. Nous collaborerons avec vous pour répondre à vos beso

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. 

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec des employés ou des collègues qui ont besoin de services et de soutien dans une langue autre que le français.