Account Manager I at TD Bank in Markham, Ontario, Canada

Account Manager I Location: 3500 Steeles Avenue East, Markham, Ontario Work Location: Markham, Ontario, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: $69,700 - $98,400 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: The Financial Restructuring Group (FRG), which includes the Business Customer Assistance (BCA) is a Centre of Expertise that manages higher-risk Business Banking relationships. These borrowers face challenges that may require time and expertise to remedy. BCA joined FRG in May 2021. The team is responsible for working with adversely risk rated Small Business Banking (SBB) borrowing customers that have encountered financial difficulty and/or show deterioration in their risk profile. Account Managers (AMs) – This team is responsible for restructuring and recovery work for later stage delinquent accounts. Business Customer Assistance (BCA) works primarily with Small Business Banking Customers who have encountered difficulties servicing their credit products.  BCA's mandate is to rectify the issues whenever possible and return the customer to branch. When necessary, collection action is commenced with a view to protecting the bank's interests. The successful candidate will assume primary responsibility for the day to day management of an assigned group of Small Business and/or Agricultural borrowing clients. The Account managers will manage the portfolio through the timely execution of appropriate collection strategies, maximize recovery of the Bank's funds and or restore the account to an acceptable risk rating. This position is responsible for conducting an independent assessment of the risk loss on each assigned account and the development and execution of an appropriate and timely action plan to address the situation Job Requirement: An understanding of TDCT Small Business and Agriculture Credit products, principles and policies/security. Ability to analyze and interpret business financial statements Strong problem-solving aptitude and sound communicator Strong attention to detail Ability to work quickly and independently in a fast-paced environment Previous Customer Service Experience is required, along with the ability to use tact and diplomacy Previous collections experience and basic understanding of applicable insolvency legislation would be an asset ​Additional Information: Analytical Skills Business Intelligence Negotiation/Listening Skills Ability to multi-task effectively Time Management Relationship Management Effective Communication Impact and Influencing Interpersonal Skills Computer Skills This role may require the incumbent to be flexible to meet multiple shift priorities requirements to align with business needs (business hours open Monday to Friday 8AM to 5PM). Bilingual (French & English) preferred Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! Language Requirement (Quebec only): Sans Objet