JM Wireless -NY FLATBUSH AVE - RSM -… at TCC Wireless… · Brooklyn

Summary: TCC Wireless, a part of T-Mobile, is seeking a Retail Sales Manager to lead their team in the dynamic world of wireless technology. In this role, you will inspire your team, drive store sales, and ensure an exceptional customer experience while overseeing daily operations. Responsibilities: - Recruit, hire, and train top-tier sales talent - Foster a high-performance culture through motivation, coaching, and regular feedback - Conduct employee performance evaluations and guide team development - Manage staff scheduling and ensure adequate coverage during peak hours - Drive store sales and achieve or exceed performance goals - Championing a customer-first approach, ensuring satisfaction and loyalty - Acquire and maintain customers - Empower team members to deliver personalized solutions and close sales - Conduct weekly staff meetings and setup sales goal expectations - Model and support effective upselling, cross-selling, and account activation strategies - Oversee day-to-day operations including merchandising, inventory, and store appearance - Ensure all company policies and operational procedures are followed consistently - Manage cash handling and POS transactions with accuracy - Track and analyze store performance metrics to identify areas for improvement - Execute visual merchandising standards to maximize sales and make sure the store is brand ready Required Qualifications: - Any combination of education and experience providing the necessary skills and knowledge is acceptable - Associate or bachelor's degree with course work in business, accounting, marketing or management - 1-2 years' experience in retail sales management (wireless industry preferred) - Proven ability to meet or exceed sales goals - Availability to work a flexible schedule, including evenings, weekends, and holidays - Reliable Transportation - Strong leadership and team-building skills - Excellent interpersonal and communication abilities - Strategic thinker with strong analytical and problem-solving skills - Deep understanding of wireless products, plans, and trends - Adaptable to changing priorities and a fast-paced environment - Ability to stand for long periods of time - Ability to lift objects weighing up to 40lbs - Full Time (45 hours) availability Preferred Qualifications: - 1-2 years' experience in retail sales management (wireless industry preferred) Required Skills: Retail sales management, Wireless products knowledge, Leadership skills Important Skills: Analytical skills, Customer engagement Nice-to-Have Skills: Team-building skills, Interpersonal skills, Communication skills, Adaptability Benefits: Competitive base salary with uncapped commission potential, Medical, dental, Vision, Life Insurance and 401K with match for FT employees, Supplemental insurance available, Career advancement opportunities within a growing company, Ongoing training and professional development