Training Strategist: AI Adoption Driver at TC Energy · Calgary

Training Strategist: AI Adoption Driver Location: Calgary, Alberta Determined, imaginative, curious—if these are some of the ways you describe yourself, we want to learn more about you! At TC Energy, we are proud to connect the world to the energy it needs. Guided by our values of safety in every step, personal accountability, one team and active learning, we deliver the critical energy that North America and the world rely on while balancing reliability, affordability and sustainability. The Opportunity A structured and targeted approach to the Adoption of AI within our organization is a driver of an accelerated, safe, responsible, and practical use of AI across the enterprise.  This is particularly effective, when dispersed through strategic active learning, targeted support, and knowledge management that enables our workforce to deliver safe, compliant, reliable natural gas pipeline operations. Our Inclusion, Talent and Training team in Human Resources is seeking an experienced Training Strategist (AI Adoption Driver) with knowledge and expertise in sustainable AI enablement solutions within learning and development. This role is part of the Training Strategy Team, within Training Centre of Expertise (TCOE) under Inclusion, Talent and Training and partners with other HR functions as well as the business units.  The role focuses on helping to translate real operational needs into clear outcome driven objectives that align with optimizing AI potentials. The role also supports enterprise programs such as an AI enablement team, AI learning hub, AI champions program and train-the-trainer model. What you’ll do Develop and maintain AI learning assets aligned with enterprise AI programs. Optimize business processes leveraging process automation, AI tools, including agents and other resources. Support the design and execution of AI enablement training plans that increase adoption and proficiency for targeted roles. Represent TCOE to support AI enablement team in the development of AI guidelines and practices. Support AI enablement initiatives called out in TCOE goals. Provide facilitation and reinforcement via open forums, to help teams turn AI optimization ideas into safe, repeatable practice. Define and track adoption of AI across HR teams to capture data on effectiveness, usefulness, reusability, value-add etc. Track and iterate learning content to ensure alignment with user needs, technological updates, and operational priorities. Report outcomes and recommendations in a clear, action-oriented approach. Build, implement and maintain high-quality, operationally relevant learning artifacts and resources, through robust technical writing capability, including: Quick Reference Guides (QRGs), digital job aids, checklists, and digital troubleshooting cards Manuals, digital playbooks, and “how we work” guides that make AI usage repeatable and consistent Apply strong technical writing practices: plain language, audience-appropriate tone, visual clarity in producing compliance-ready documentation. Create intuitive information architecture (site structure, navigation, libraries, metadata) so employees can quickly find “the right knowledge asset at the right time.” Build and maintain SharePoint-based learning and knowledge spaces (e.g., learning hubs, knowledge libraries, playbook pages, FAQ repositories). Maintain content lifecycle: versioning, review cadence, governance alignment, and retirement/archiving. Partner with stakeholders to ensure permissions and access reflect appropriate information governance and regulated/non-regulated boundaries where applicable Use enterprise standards and security expectations for AI tools and content access. Partner with HR partners, Information Services and AI enablement teams to ensure learning content is consistent with approved tools, capabilities, and safe-use guidance. Reinforce responsible AI practices—bias awareness, transparency, verification expectations, and safe handling of company information—through access to just-in-time learning content. Minimum Qualifications Bachelor’s degree in Adult Learning, Communications, Knowledge Management, Business, Information Science, Learning Technologies or related field (or equivalent experience). 5+ years’ experience in one or more of: AI learning enablement, digital adoption, knowledge management, technical writing, or enterprise communications. 3+ years’ experience in the Energy/Utility industry or similar technical environment Preferred Qualifications Demonstrated ability to translate complex/technical concepts into clear, usable learning and performance support materials. Hands-on capability building and facilitation experience (workshops, communities of practice, train-the-trainer, etc.). Ability to design practical enablement experiences and curate learning materials to drive sustained adoption (workshops + resource libraries + reinforcement). Strong technical writing, editing, and information design skills; experience producing QRGs, manuals, job aids, and playbooks. This position may require candidate to: Have current, valid authorization to travel internationally (including but not limited to Canada, US and Mexico) Travel to other company locations for temporary assignments, meetings or training (estimated up 10% of work schedule) To remain competitive, support our high-performance culture and allow for more flexibility in the way we work, we offer a hybrid work model and flexible dress code for our eligible office-based workforce in Canada, the U.S. and Mexico. #LI-Hybrid About our business We are a leader in North American energy infrastructure, spanning Canada, the U.S. and Mexico. Every day, our dedicated team proudly connects the world to the energy it needs—moving over 30 per cent of the cleaner-burning natural gas used across the continent. Complemented by strategic ownership and low-risk investments in power generation, our infrastructure fuels industries and generates affordable, reliable and sustainable power across North America, while enabling LNG exports to global markets. TC Energy is an equal opportunity employer and participates in the E-Verify program supervised by the US government. We welcome applications from all qualified individuals regardless of race, religion, age, sex, color, national origin, sexual orientation, gender identity, veteran status, or disability. We are also committed to providing accommodations throughout the recruitment process. Applicants requiring accommodations or accessible formats are encouraged to contact us at careers@tcenergy.com for support. All applicants must have legal authorization to work in the country where the position is based, without restrictions. Background screening is required for all positions, which may include criminal and/or credit checks. Offers may be extended at a different level or job title that best aligns with the successful candidate's qualifications. Learn more Visit us at TCEnergy.com and connect with us on our social medial channels for our latest news, employee stories, community activities, and other updates. Thank you for considering TC Energy in your career journey.