German Operations Support Associate at Tawzef for… · Cairo

• Handle inbound and outbound calls with German-speaking customers in a professional and customer-focused manner.

• Respond to customer inquiries through email, live chat, and ticketing systems.

• Understand customer requests, identify issues, and provide accurate and timely solutions.

• Process customer requests and transactions according to established operational procedures.

• Document customer interactions, requests, actions taken, and case resolutions accurately.

• Follow company procedures, quality standards, data protection policies, and compliance requirements.

• Meet defined SLAs, productivity targets, quality standards, and customer satisfaction KPIs.

• Identify recurring customer issues and contribute to process and service improvements.

• Maintain a high level of professionalism and service quality across both verbal and written communication channels.

Requirements

· German language proficiency: Minimum B2 level (CEFR)

· Strong verbal and written communication skills in German

· Bachelor's degree preferred

· Fresh graduates can be considered

· Strong customer service orientation and problem-solving skills

Preferred Qualifications

· 0-1 year of experience in Customer Service, Operations, BPO, or Support functions

· Experience handling voice and/or non-voice processes

· Basic knowledge of MS Office (Word, Excel, Outlook, PowerPoint)

· Experience with CRM or ticketing tools is an added advantage

· Good typing skills and attention to detail