Service Now ITOM at Tata Consultancy Services in Bengaluru

Job Role :ServiceNow ITOM Consultant

Experience: 5-12 Years

Location: TCS Gopalan Global Axis Block-H, Rd Number 9, opp. SRI SATHYA SAI SUPER SPECIALITY HOSPITAL, KIADB Export Promotion Industrial Area, Whitefield, Bengaluru, Karnataka 560066

Employment Type: Full-Time

Mode of interview : Walkin Drive on Saturday 10th October 2026

Job Overview

We are seeking an experienced ServiceNow ITOM Consultant to design, implement, and support IT Operations Management solutions. The ideal candidate will have strong expertise in Discovery, Service Mapping, CMDB, and Event Management, with a focus on automation, governance, and operational excellence.

Key Responsibilities

• Implement and support ServiceNow ITOM modules including Discovery, Service Mapping, CMDB, and Event Management.
• Configure and customize ServiceNow solutions based on business requirements.
• Manage Discovery schedules, MID Servers, and CMDB health and governance.
• Develop integrations, workflows, and automations using Flow Designer and Integration Hub.
• Troubleshoot platform issues and support upgrades and enhancements.
• Collaborate with cross-functional teams to deliver scalable and efficient solutions.

Required Skills

• 5-12 years of overall IT experience with 3+ years in ServiceNow ITOM.
• Hands-on experience with Discovery, Service Mapping, CMDB, and Event Management.
• Strong understanding of MID Servers, CMDB data models, and CSDM.
• Experience with REST/SOAP APIs, JavaScript, and ServiceNow integrations.
• Knowledge of Windows/Linux infrastructure and cloud platforms (AWS, Azure, or GCP).
• Good understanding of ITIL and ITSM processes.