Tata Capital→
Walk-in || Customer Service Executive -… at Tata Capital · Coimbator…
Entry LevelOn-siteFull-timeCoimbatore(Saibaba Colony )250000 INR–400000 INR/yr
Skills
SalesDSAAuto LoansVehicle FinanceCommercial Vehicle LoansVehicleCustomer serviceCommercial vehicle
Job Description
Key Objective of the Job:
A Customer Service Executive Sales who effectively manage DSE interactions, channel partners and the open market. CSEs responsibilities also include to collaborate with internal stakeholders, including operations & credit teams to ensure efficient loan application processing.
Key Deliverables:
Lead Generation
- Generate leads through interactions with DSE or through channel partners/open market.
Customer Relationship Management
- End to end customer relationship management including explaining product offerings and resolving sales queries.
- Cross-selling product offerings to customers.
- Educates customers with information to build their understanding of issues and capabilities.
- Goes beyond their day-to-day work to assist customers in a positive manner.
Dealer Relationship Management
- Maintaining relationship with assigned dealer.
Deal Processing
- Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)
Internal Stakeholder Management
Interact with operations and credit team in order to ensure smooth processing of loan application.