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Customer Service Executive - UCV Finance -… at Tata Capital · IN
Entry LevelOn-siteFull-timeIN
Skills
lead generationdealer relationship managementpost-disbursal document managementportfolio managementmis reportingfinance scheme implementationcommunicationtraining and developmentcustomer guidanceproductivity management
Job Description
Test Summary
Major Deliverables:
- Generate leads & business from assigned dealership as well as the open market
- Maintain a healthy relationship with Dealers for sales objective.
- Ensuring Post Disbursal Documents (PDD) updation
- RC, First EMI & Non starter collection & its updation to maintain the portfolio
- Timely Communication to dealer’s staff about the scheme / HO communication about payouts/RC, etc
- Ensure enhanced sourcing & business at the dealer counter(s) being managed
- Ensure proper implementation of all the finance schemes in operation at Dealer level & impart regular training on the same to the dealer Sales team
- Understanding of customers’ need and proper guidance / explanation of the finance schemes to the customers
- Daily sharing of MIS with case wise status of the leads given by dealership
- Minimum Nos. expected as per productivity matrix.
- Login to conversation – to maintain the targeted ratio.