Senior Manager, Client Services at TaskUs · Cali

Senior Manager, Client Services Location: Cali, Colombia - Remote About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer:At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. The Compliance Manager is responsible for setting up the right structure and governance to ensure that TaskUs comply with its clients’ contractual requirements. This will include the strategy and implementation by driving key qualitative, performance initiatives by consolidating and developing comprehensive Audit and Compliance Services for all compliance and improvement activities within one of TaskUs’s top strategic accounts to impact customer results favorably. This role will lead and manage the strategy and performance of the Audit and Compliance segment of our strategic account team, ensuring the successful delivery of audit and compliance reports, the carrying out of internal audits, the hosting of auditors during external audits, and establishing and ensuring adherence to regulatory compliance controls regularly. KEY ACCOUNTABILITIES & DELIVERABLES Develop and implement compliance policies and procedures in alignment with TaskUs policies, industry regulations, and client requirements. Ensure adherence to global regulatory frameworks such as GDPR, HIPAA, PCI-DSS, ISO 27001, SOC 2, and data privacy laws. To lead and coordinate internal and external audits, compliance assessments, and risk mitigation efforts. Oversee third-party vendor compliance, ensuring all contractual obligations are met. Identify operational risks and implement corrective actions to enhance compliance measures. Prepare and present regular reports on compliance status, risks, and mitigation plans to senior leadership. Collaborate with cross-functional teams to establish, implement, and monitor compliance programs tailored to client requirements and applicable laws. Provide training and resources to team members to enhance their understanding of compliance, including certifications where applicable. Lead the audit & compliance team to ensure effective remediation of audit findings. Maintain strong working relationships with clients, auditors, department stakeholders, and internal teams. Assess the potential contractual, financial, or legal implications of policy or practice changes that could lead to non-compliance. Work closely with various departments to address and resolve non-compliance issues effectively. Develop and oversee control systems to prevent or address legal guidelines and internal policy violations. Continuously evaluate the efficiency and effectiveness of compliance controls and implement improvements. Advise senior leadership on business operations related to investment, risks, and policy development as needed. Act as the primary liaison for regulatory authorities, clients, and auditors on compliance matters. Partner with HR, Legal, IT Security, and Operations to ensure end-to-end compliance in all TaskUs processes. Support client due diligence processes and respond to compliance queries during RFPs, client visits, and audits. COMPETENCIES AND QUALIFICATIONS Bachelor’s degree in Business, Finance, or a related discipline Minimum of 3 years of audit experience; at least two of those years focused on contractual compliance Ability to handle confidential information with a high level of responsibility and integrity CPA or a certified compliance professional is a plus, but not required Legal background and previous studies in law are a plus, but not required Strong knowledge and understanding of relevant legal and regulatory requirements, such as PCI DSS, ISO 2700x, ISO 223001, SOC 2, SOX, HIPAA, and Data Protection Proficiency in risk assessment, process improvement, and regulatory reporting. At least 3 or more years of experience in people management Excellent interpersonal and communication skills for effective cross-function collaboration Attention to detail, critical thinking, analytical and problem-solving skills PRE-EMPLOYMENT REQUIREMENTS Standard background check with credit check if applicable C1 in English Written and Spoken Assessment Must complete and pass the CARES assessment Work Location / Work Schedule / Travel: On site / Cali Occasional travel may be required for meetings, conferences, or client engagements, as per business needs. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI:In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URLhttps://www.taskus.com/careers/.