Technical Support Engineer Intern at Tanium in Bellevue, WA

Summary: Tanium is the Autonomous IT company, empowering IT and security teams with real-time endpoint intelligence. As a Technical Support Engineer Intern, you will support customer satisfaction by resolving technical issues and engaging with customers while gaining hands-on experience in various technical domains. Responsibilities: - Work with a 1:1 mentor TSE as they take on real-world customer problems in security, operations, asset management, and risk management - Contribute to triaging technical issues, engaging with customers, and conducting root cause analysis on live production implementations of Tanium - Support efforts will encompass security (Forensics, Cyber Threat Intelligence, Incident Response), operations (Compliance, Vulnerability Scanning, Patching, Integrity Monitoring), and general automation - Assist customers with Tanium platform/module upgrades - Partner with other TSEs to assist with their assigned cases - Shape, execute and deliver special projects with your peer interns that directly impact customers of the TSEs - Acquire a deep understanding of how the technology of our product works and how to support, operate and integrate it - Learn how to document best practices as well as track activity, document root causes, and complete accurate reports - Rigorously test our product in a home lab environment Required Qualifications: - Authorized to work in the U.S. now and in the future - Available to work full-time from June 8, 2026 to August 14, 2026 - Has some experience with endpoints, networking or operating systems/servers - Passionate about creating an amazing customer experience (work with customers is a plus) - Able to work independently with good judgement and attention to detail Preferred Qualifications: - IT Helpdesk Experience Required Skills: Endpoints, Networking, Operating systems, Servers, IT Helpdesk, judgement Benefits: Housing stipend, 401k matching, Monthly allowance for communications reimbursement, 5 days set aside as volunteer time off (VTO)