Front Desk Specialist - Physician… at Tampa General… · Location…

This position is responsible for patient check-in and check-out functions at TGMG or TGH clinic(s) utilizing EPIC. Assists patients as they present for scheduled appointments. Verifies patient demographics, collect co-payments, generates and provides receipts, has patients complete and sign all necessary paperwork. Assists physicians and nurses on each floor by processing appropriate paperwork for scheduled appointments. Provide excellent customer service to all of our patients & co-workers.

Essential Functions

• Greet patients, verify demographics, collect co-pays, provide receipts, and ensure all necessary paperwork is completed.
• Proactively assess scheduled appointments for insurance requirements and educate patients on financial procedures.
• Handle phone communications efficiently, routing calls to appropriate departments or individuals.
• Complete scheduling tasks to ensure timely patient access to care and reduce no-show rates.
• Accurately enter and update patient data to support clinical communication and continuity of care.
• Process and reconcile daily payments, ensuring accurate billing and financial accountability.
• Assist physicians and nurses by preparing paperwork and ensuring patients are ready for their appointments.
• Ensure the reception area is welcoming, organized, and complaint with safety and privacy standards.
• Adhere to clinical policies and procedures to maintain patient and staff safety.
• Provide courteous, respectful, and efficient service to enhance patient satisfaction and trust.
• Ensure compassionate, respectful, culturally competent care that supports patient satisfaction and trust.
• Scans and/or indexes medical records including creating orders and attaching results.

Education Qualifications

• High School Diploma or GED

Experience Qualifications

• None

Skills and Abilities

• Ability to accurately enter, update, and retrieve patient information using EPIC or similar Electronic medical record systems.
• Ability to interact professionally and compassionately with patients, families, and staff, both in person and over the phone.
• Understanding of co-payments, pre-authorizations, referrals, and financial policies to educate patients and ensure compliance.
• Skilled in verifying patient demographics, processing payments, and completing documentation with precision.
• Capable of managing multiple front desk responsibilities efficiently in a fast-paced clinical environment.
• Ability to address patient concerns, resolved scheduling or billing issues, and escalate appropriately when needed.
• Accurately and efficiently indexes medical records received via fax or paper.

Primary Location: Arcadia

Work Location: TGH Desoto 900 N Robert Ave, Arcadia, FL 34266

Eligible for Remote Work: On-site

Job: Physician Services

Organization: TGH Desoto

Scheduled Days: Monday, Tuesday, Wednesday, Thursday, Friday

Shift: Day

Job Type: On Site

Job Posting: 10/12/2026