SAP Modernization Student Internship at Tampa Electric in Tampa, Flor

Summary: Tampa Electric Company is offering a Summer Internship for Computer Science students as part of their TECO Energy Internship & Cooperative Education Program. The role involves supporting the design, analysis, and implementation of customer-centric capabilities within the SAP Customer Relationship and Billing platform, focusing on improving customer service processes and system integration. Responsibilities: - Assist in documenting and analyzing Customer Experience (CE) processes, including: - Customer service interactions - Billing and invoicing workflows - Move-in / move-out journeys - Support initiatives to improve: - Customer engagement - Self-service adoption - Process efficiency - Provide support across SAP CRB modules such as: - Customer Service (CS) - Billing & Invoicing - FICA (financial customer accounting) - Assist in gathering and documenting business requirements and functional specifications - Support process validation activities for L2/L3 business processes - Participate in ongoing SAP S/4HANA transformation initiatives - Support: - Process improvement and harmonization activities - Future-state architecture documentation - Gain exposure to: - Fiori applications - Real-time data capabilities - Digital customer experience tools - Assist in analyzing data flows between systems, including: - AMI / MDM / EDM systems - SAP CRB modules - Support documentation of integration flows and dependencies - Learn how APIs and middleware (e.g., Boomi, SAP CPI) support enterprise integrations - Assist Customer Experience teams with: - Understanding system changes in SAP CRB - Process updates impacting Contact Center and Customer Service operations - Support testing and validation activities for: - Customer service processes - Billing scenarios - Help create and update: - Training materials - User guides - Process documentation - Support training sessions for Customer Experience stakeholders - Assist in documenting: - New SAP CRB features - Customer workflows and dashboards Required Qualifications: - The successful applicant should be enrolled in an accredited university as a college undergraduate or a graduate level post-secondary educational program in a related discipline - To qualify as a co-op student, enrollment in the university's co-op program (proof of enrollment required); if not eligible for co-op program (or program unavailable), the student will be considered an intern - A minimum GPA of 3.0 on a 4.0 scale is required - Required Degree: Engineering - Basic understanding of Customer Experience processes in utilities, including: Customer service interactions, Billing and invoicing lifecycle, Credit and collections concepts - Foundational knowledge of SAP CRB / SAP IS-U modules, including: Customer Service (CS), Billing & Invoicing, FICA (payments and collections), Device Management (DM) - Awareness of Meter-to-Cash (M2C) processes and how data flows across systems - Understanding of enterprise systems and integration concepts, including: AMI / MDM / EDM data lifecycle - Basic API and middleware concepts - Familiarity with SAP modernization initiatives (ECC to S/4HANA) and digital transformation goals such as improved customer engagement and real-time data visibility - Interest in AI, automation, and customer experience technologies - Strong analytical and problem-solving skills with attention to detail - Ability to work collaboratively in a team environment and communicate technical ideas effectively - Eagerness to learn and explore new technologies related to AI and contact center solutions Required Skills: SAP Customer Relationship and Billing (CRB), SAP IS-U modules, SAP Customer Service (CS), SAP Billing & Invoicing, SAP FICA, SAP Device Management, Meter-to-Cash (M2C) processes, AMI data lifecycle, MDM data lifecycle, EDM data lifecycle, API concepts, Middleware concepts, SAP ECC, SAP S/4HANA