Health Coaching Program Manager - Wisdo (1099) at Talkspace… · Remote

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone! We are looking for a Health Coaching Program Manager to join our team at Wisdo as an Independent Contractor (1099). This is a remote position based in the United States. Talkspace Headquarters is located in NYC. What You’ll Do Continuous Program Improvement Deliver one monthly coaching optimization plan outlining prioritized actions to improve member experience and program performance. Conduct quarterly review and refresh of coaching curriculum, session content, and member journey touchpoints. Identify operational gaps and implement approved process improvements to enhance participation and experience. Coach Training & Quality Assurance Onboard and train new coaches Deliver one monthly coach training session focused on facilitation skills, behavior change strategies, and member engagement best practices. Conduct quarterly quality assurance reviews, calibration sessions, and coaching observations to support consistent service delivery. Provide ongoing performance feedback and coaching support to health coaches as needed. Provide back-up health coaching coverage, as needed, during planned coach absences or unplanned staffing gaps. Member Experience Optimization Conduct monthly review of onboarding, attendance, no show, and re-engagement trends using available operational data. Develop and maintain member retention playbooks for no-shows, disengagement, and continued coaching participation. Provide recommendations to improve coaching access, scheduling experience, and long-term engagement. About You National Board Certified Health and Wellness Coach (required) Strong communication and interpersonal skills Comfortable working independently in a remote environment Compensation At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively. The hourly rate for this role is $40 - $50 an hour. Estimated 20 hours per week. Why Talkspace? Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible. Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse  “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you! EQUAL OPPORTUNITY EMPLOYER Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team. Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace? Diversity Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background. Equity Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care. Inclusion Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual. Belonging Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.