Implementation Engineer at talentpluto in New York, NY

Summary: Talentpluto is a high-growth B2B software company focused on helping customers manage complex data workflows. The Implementation Engineer will be responsible for owning customer implementations, building data migration playbooks, and ensuring customer success with the product. Responsibilities: - Own a portfolio of customer implementations and drive customers to successful outcomes - Build and maintain data migration 'playbooks' (workflows to extract, transform, and map customer data into product primitives) - Diagnose schema and data issues; work with JSON structures and data transformation logic - Perform hands-on technical work as needed (e.g., scripting, light automation, debugging implementation issues) - Support workflows involving web scraping, web parsing, and 'computer use' tasks; use knowledge of HTML, selectors, and how web pages are structured - Partner with engineering to communicate bugs, missing features, and product improvements based on implementation learnings - Help keep customers successful and engaged—communicating clearly, managing expectations, and identifying expansion opportunities over time Required Qualifications: - 1+ years of hands-on technical experience (e.g., junior software engineer, technical implementation, automation/scripting-heavy role, or equivalent internships/projects demonstrating real scripting work) - Comfortable working with JSON, schemas, and structured data; able to reason about how data moves through systems - Ability to ramp quickly on web concepts (HTML, selectors, scraping/parsing fundamentals) and apply them in production workflows - Strong written and verbal communication skills; able to translate technical issues for both technical and non-technical audiences - Ability to collaborate with engineers in a precise, high-signal way (clear bug reports, reproduction steps, crisp feedback) - High ownership, urgency, and willingness to operate in a 'roll up your sleeves' environment - Comfortable with an onsite NYC environment and fast-moving startup dynamics Preferred Qualifications: - Prior experience in post-sales implementation / forward deployed / customer engineering roles - Background in ERP/accounting systems or implementations (e.g., NetSuite, SAP, QuickBooks, Xero) - Experience in adjacent modern ERP / accounting tooling ecosystems (helpful for faster ramp on certain customer workflows) Required Skills: JSON, Data schemas, Data transformation, Scripting, Automation, Debugging, Web scraping, Web parsing, HTML, Selectors, Bug reporting