Talent Acquaintance→
Customer Support Executive || International BPO at Talent… · Kochi
Entry LevelOn-siteKochi
Job Description
Roles and Responsibility
Job Requirements
- Provide technical support and assistance to customers via phone, email, or chat.
- Troubleshoot and resolve complex technical issues efficiently.
- Collaborate with internal teams to identify and implement solutions.
- Develop and maintain a thorough understanding of products and services.
- Create and maintain documentation of technical issues and resolutions.
- Continuously improve customer satisfaction through effective communication.
Job Requirements
- Strong technical skills and knowledge of software applications.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong analytical and troubleshooting skills.
- Experience with customer support tools and technologies.
- Ability to collaborate with cross-functional teams.