Business Analyst at TAL in Sydney, New South Wales, Australia

companyDescription Work with experienced and skilled colleagues who support and inspire one another to achieve collective success Access the tools and resources to acquire new skills, grow your capabilities, and take on new roles within a progressive, digitally enabled company Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health Your work at TAL will have a direct impact on the lives of over 5 million Australians, often during their most challenging times. Alongside our partners, you’ll contribute to meaningful work that makes a difference. We’re committed to being proactive and accountable, enhancing how we work and collaborate to get things done. Our values – respect, commitment, and resourcefulness – guide us as we deliver on our purpose, working with governments, industry colleagues, and partners to make a lasting impact. We also do what’s right by giving back. Through volunteering, championing equity, health, and sustainability, we actively support our community. jobDescription At TAL, this role plays a meaningful part in shaping trusted digital experiences that support Australians when it matters most. Working across our Investments and Super Platform, you’ll help turn business and customer insight into thoughtful, well‑designed solutions that enable confidence, clarity and progress. Your work contributes directly to TAL’s purpose of protecting people through life’s moments, while fostering a culture of innovation, quality and continuous improvement—where ideas are valued, collaboration is strong, and what you do each day makes a genuine difference. In this role you will: Deliver value‑led analysis by translating business and customer needs into clear, actionable solutions across the Investments and Super Platform. Improve customer and commercial outcomes by identifying and driving process and system enhancements that increase efficiency and reduce waste. Partner with stakeholders across Technology, Product and Operations to shape solutions that meet shared client and business objectives. Enable successful change by supporting end‑to‑end delivery, from requirements through testing, implementation and post‑release review. Support platform reliability and adoption by assisting with deployments, incidents and operational issues impacting clients and users. Strengthen team capability by contributing to a culture of continuous improvement, knowledge‑sharing and technical excellence. qualifications Bring strong analytical and problem‑solving capability, assessing business, process and technology impacts to inform sound solution design. Communicate technical concepts clearly, translating complex requirements into shared understanding across business and technology teams. Contribute effectively within agile delivery, supporting sprint planning, story elaboration and iterative delivery in a technology environment. Facilitate structured workshops to unpack business problems and drive alignment on fit‑for‑purpose solutions. Identify and manage delivery risk, considering commercial, technical and operational impacts and supporting practical mitigation. Apply disciplined time and priority management to deliver quality outcomes in a fast‑paced platform environment. additionalInformation TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be: An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency from 2014 to 2025 and 2023 to 2026 Bronze Tier Status within the Australian Workplace Equality Index Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change Reconciliation Advocates – Read our Innovate Reconciliation Action Plan. We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals with disability/ies, people from culturally diverse backgrounds and the LGBTQ+ community. Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you. You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. #LI-Hybrid Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility. If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.