Technical System Owner (TSO) at Takeda in Rieti, Lazio, Italy

Technical System Owner (TSO) Location: ITA - Rieti By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use.  I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description OBJECTIVES/PURPOSE: Acts as the primary Technical System Owner (TSO) at the Rieti and Pisa manufacturing sites, while also providing TSO support for other DD&T systems as needed; serves as the main technical point of contact and partners with the MES Business Owner and key stakeholders (MBR designer, Shop Floor Integrator, Quality, Validation, Engineering, IT Infrastructure, Global MES/CIM). Ensures system lifecycle governance and compliance driving SDLC execution and adherence to Takeda standards and CSV/validation procedures. Coordinates and delivers technical operations and continuous improvement (MES-first), overseeing day-to-day reliability, performance monitoring, maintenance, upgrades and patching (with Global MES/CIM). ACCOUNTABILITIES (Describe the primary duties and responsibilities of the job.  Include only the essential functions of the job. Approximately 5 – 10 bulleted task statements should be identified). Provide support to OT environment (Infrastructure, server, client, network, all devices) and critical infrastructures including Operational Technology in Lab and Operational Technology on the shop floor Coordinate day-to-day technical ownership for DD&T systems: monitoring, maintenance, upgrades, patching. Provide technical hardware and software support on local IT and OT infrastructures and identify possible process improvement in the existing systems. Manage system lifecycle and validation deliverables: SDLC execution, CSV documentation updates, and maintaining the validated state. Maintains/updates lifecycle documentation, including resiliency plan and resiliency testing evidence. Lead and govern changes: design/review/approve technical changes and coordinate stakeholders for interfaces and enhancements. Act as Change Request (CR) owner Run service management: manage incidents/requests in the ITSM platform, track KPIs/metrics, report status, and escalate to the sites LT and Global MES TSO when appropriate. Maintain system inventory and enable data value: keep CMDB accurate, manage technical risks and mitigations. Leads projects. Member of global/local PODs. CORE ELEMENTS RELATED TO THIS ROLE: Accountable for the overall management, maintenance, and optimization of specific technical systems and solutions related to digital products- primarily but not limited to MES, while ensuring compliance with regulatory standards. Acts as the primary point of contact for all technical aspects of the system and digital solution, aligning system performance with business needs. DIMENSIONS AND ASPECTS: Technical/Functional (Line) Expertise IT/OT Infrastructure management and virtual environment knowledge. Computerized System Validation Computerized System Change Control Data Integrity Life-cycle management methodologies IT Service Management for plant incidents/tickets Understanding of software project life cycle Ability to quickly learn software functionality, pharmaceutical production processes and related configuration processes Five (5) years of experience in the life sciences industry on large scale applications Strong experience in Computer System Validation (CSV) for manufacturing systems Sound experience in project management Leadership Self-motivated, energetic and enthusiastic personality Dynamic personality, strong analytical skills, hands-on approach Strong sense of commitment and proactiveness Strong communication skills, confidence in dealing with users and larger groups Decision-making and Autonomy Problem solving Time management Interaction Strong team working attitude, curiosity and willingness to learn Complexity Frequent contact and relationship with other colleagues from other countries andexternal suppliers Daily relationship with the plant’s colleagues and users from other departments Support the local DD&T team activities and global/local applications Act as the TSO for two sites EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS: Degree in Computer Science, Information Technology, or a related field Several years of experience in system administration, system management, or a related field Strong knowledge of system architecture, system integration, and digital product development Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) Ability to automate system tasks using scripting languages like Python, Bash, or PowerShell Excellent problem-solving and analytical skills Strong project management skills Excellent communication and interpersonal skills Experience with vendor management and contract negotiation Understanding of cybersecurity practices and regulatory compliance requirements ADDITIONAL INFORMATION: Availability to travel to Pisa. English fluent speaker Locations ITA - Rieti Base Salary Range: €45,500.00 - €62,480.00 For information about our benefits, please click here. Worker Type Employee Worker Sub-Type Regular Time Type Full time