Retail Lead at Tailwind Hospitality, Inc. in Huntsville, AL

About the Company:

At Tailwind Hospitality, we believe the journey should be just as good as the destination. Headquartered in Wilmington, North Carolina, and operating over 160 locations across 60+ airports and transit stations nationwide, we are a passionate team dedicated to making travel a little brighter, one guest at a time.

Whether it's a traveler relaxing over a leisurely meal before a long flight or a busy passenger needing a friendly smile and a quick grab-and-go coffee, our team is here to make them feel right at home.

About the Role:

We are seeking a highly motivated Retail Lead. If you have a passion for serving others, then join the Tailwind team! Be a part of the Tailwind experience by handling transactions accurately and efficiently for an amazing guest experience and bring a fun, inviting atmosphere to all travelers. As a Retail Lead, you will be expected to lead by example, providing guidance and support to the team, and ensuring that all store policies and procedures are followed. Your attention to detail and ability to work in a fast-paced environment will be essential to your success in this role. You will be an integral part of our team, ensuring that our customers have a positive shopping experience.

Tailwind encourages Veterans and Military family members to apply!

Responsibilities include but are not limited to:

• Lead and motivate a team of retail associates, fostering a positive and collaborative work environment
• Participate and compile monthly inventories
• Greet customers with a friendly attitude and assist them with their purchases
• Process customer transactions accurately and efficiently using a cash register
• Maintain knowledge of current sales and promotions
• Scan goods and ensure pricing is accurate
• Process returns and exchanges following company policies
• Stock shelves and maintain a clean and organized store environment
• Conduct product demonstrations to showcase features and benefits
• Ensure exceptional customer service is always provide
• Train and develop the retail cashiers to ensure they are meeting goals
• Ensure compliance with company policies and procedures
• Organize initial deliveries, unpacking of boxes, putting away merchandise, organizing items, scan, price, and barcode new item's along with Gift shop staff. Report missing delivery items ASAP to the General Manager
• Handle customer complaints or concerns in a professional manner
• Perform other duties as assigned

Qualifications/Skills:

• Experience with ordering and working with multiple vendors
• Proven experience in cash handling and customer service
• Strong communication skills to interact effectively with customers
• Basic math skills for handling transactions and providing change accurately
• Ability to work in a fast-paced environment while maintaining attention to detail
• Proficiency with POS systems

Requirements:

• Must be able to pass background check to receive an airport badge
• Must be able to lift 25-30lbs
• Reliable transportation
• 1-2 years of retail supervisory experience

Benefits:

• Paid training
• Employee discount
• Employee referral program
• 401k with company matching
• Health, Dental and Vision offered to Full-time employees

Tailwind Concessions is an equal opportunity employer committed to creating a diverse and inclusive work environment. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. We provide reasonable accommodations for individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). If you require any accommodations during the application process, please contact our HR department.