T. Rowe Price→
Manager, Client Implementation Management at T. Rowe Price · Tokyo
Skills
Job Description
At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident. We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You’ll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you’ll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity.
Join us for the opportunity to grow and make a difference in ways that matter to you.
Team Summary
The Client Implementation Management team is responsible for facilitating and leading the onboarding process for both new and existing clients across various investment vehicles, including Institutional Separate Accounts and Sub-Advised accounts. The team maintains a comprehensive understanding of each client mandate’s specific requirements and ensures that all key stakeholders are accountable for executing their respective responsibilities. The Client Implementation Management team oversees and project manages the onboarding process through to completion.
In addition to onboarding, the team manages change events throughout the client lifecycle, including coordinating transitions and terminations. The team also supports product launches—such as ETFs and mutual funds—and manages client onboarding into these products.
Role Summary
The Client Implementation Manager leads institutional client and T. Rowe Price proprietary product onboarding activities and other change events, following a project management discipline, that potentially bring with them requirements outside of TRP standards. The role is accountable for implementing new business and leading cross functional account change events. This requires liaising between all internal and external stakeholders to ensure all documentation and operational requirements are fulfilled prior to inception/effective date. The role will be regionally focused and will form part the global Client Implementation Management function and may, from time to time, be required to work on onboarding projects emanating from other regions, according to demand and regional team capacity. Role is expected to proactively identify and address all client operational needs, offering and developing solutions to optimize the client experience related to client on-boarding, offboarding and lifecycle events in between.
About This Job
Client Implementation associates at T. Rowe Price serve as subject matter experts in client onboarding, product onboarding, and managing complex changes throughout the client lifecycle. The Client Implementation Management team partners closely with Client Account Services and Relationship Management teams to support the successful delivery of new client business, as well as to retain and expand existing relationships.
The team primarily supports Japan and the broader Asia Pacific region (excluding Japan), providing front-line project management for the implementation of new mandates and products, and overseeing change management activities across multiple investment vehicles offered by T. Rowe Price. Acting as a single point of contact for internal stakeholders involved in implementation processes, the team frequently coordinates project teams comprising 15–20 stakeholders.
The Client Implementation Management team is responsible for the end-to-end execution of onboarding and change initiatives. Additionally, they collaborate closely with Client Account Services to ensure a thorough understanding of client objectives and requirements, maintaining ongoing communication to optimize the overall client experience.
Job Summary
- Requires in-depth knowledge and expertise in their own job discipline and working knowledge of related disciplines
- Leads projects or work streams within broader projects
- Accountable for work of self and sometimes others, provides process and standards advice in area of specialty
- Works independently, receives minimal guidance
- Acts as a resource for colleagues with less experience
Responsibilities
- Oversees and manages Onboarding and Change Activities for Clients. Escalates complex issues and requests to more senior staff as needed.
- Contributes to the launch of TRP Products
- Partners closely with Stakeholder Teams to deliver solutions and strong results for clients
- Navigates a large and complex organisation easily, forms good working relationships with business partners and leads Onboarding project calls with authority, providing excellent project management all all times with concise & digestible output
- Works closely with Local and Global Team to ensure best practice within process is followed at all times
- Communicates on a regular basis with complex and challenging clients and their service providers to deliver high-quality services. Facilitates the communication of information to internal parties. Ensures resolution activities are in accordance with the local regulatory requirements.
- Leads internal activities and initiatives designed to improve the client operations process and ensure a high-quality client experience. Helps develop process improvements.
Typical Qualifications
- Bachelor's degree or the equivalent combination of education and relevant experience AND -5+ years of total relevant work experience
- Fluency in both Japanese and English is required, with the ability to communicate complex operational, regulatory, and documentation‑related matters clearly and effectively in both languages.
Preferred Qualifications:
- Operational expertise and knowledge of requirements and the process for onboarding institutional clients. Knowledge of the investment management operations landscape and trends
- Experience working with separate accounts and commingled products
- Proven project management skills and capabilities in cross functional environments
- Critical thinking, analysis and interpretation of data
- Performs well under time-sensitive deadlines
- Independent worker who is results driven
- Strong client management and relationship building skills
- Excellent communication and interpersonal skills
- Ability to manage multiple priorities; flexible
- Ability to communicate technical concepts and ideas to non-technical audience
- Experience with 3rd party vendor engagement and partnerships
- Possess excellent organizational skills
- Ability to identify potential issues and escalate appropriately
- Ability to navigate through internal and client organizations for decisions and sign-off
- Proven ability to identify and develop process improvement changes
- Experience coordinating and directing cross-functional teams
- Exposure to project management systems, tools and methodologies
- Experience using Onboarding Workflow tools
Commitment to Diversity, Equity, and Inclusion:
At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all.