T-Mobile - Manager In Training - Fairfield at T-Mobile · Fairfield

Summary: T-Mobile is a telecommunications company offering wireless products and services through retail stores. The Manager in Training participates in a 90-day program to learn store management and prepare for promotion to Retail Store Manager, overseeing operations, sales performance, staffing, scheduling, customer experience, and team development.

Responsibilities:
- Responsibility for the overall productivity results in the store and delivering those results based on key performance indicators
- Hiring and developing a team of effective Sales Associates
- Training store associates in using store systems to support the Customer Experience, including the Point of Sale
- Cultivating a positive environment, which supports MobileOne's values
- Coaching Mobile Associates in building relationships with customers, understanding their needs. Support them in delivering a strong customer experience that will allow the customer to confidently recommend T-Mobile to their friends and family
- Maintaining a clean and organized store environment at all times
- Ensuring that visual merchandising is engaging to customers, while adhering to MobileOne/T-Mobile standards
- Staying on top of rapidly evolving T-Mobile technology and ensuring that Mobile Associates are updated on new products and offerings, and know the sales techniques necessary to sell them
- Ensuring that every need the customer has when coming into the store is met before they leave, right fitting the solution and making sure associates set them up for success through the customer on-boarding process
- Utilizing tools and resources to grow internal talent to the next level. Build skills and successes through continued coaching and performance assessment conversations
- Driving operational efficiencies to help minimize risk and protect the store's assets

Required Qualifications:
- One year previous management experience in retail, preferably in wireless
- Ability to lead and coach to deliver financial results
- Legal authorization to work in the United States
- A high-school diploma or GED and be at least 18 years of age
- Basic Microsoft Office suite and G-suite abilities
- Effective communication in both written and verbal formats
- Ability to train others on the sales process and be able to adapt, pivot and adjust to the needs of the Mobile Expert's learning style
- Be able to deliver both positive and constructive feedback in a productive manner
- Maintain working knowledge of all store sales/operations in order to best manage and address all Mobile Experts' questions
- Be able to explain Mobile Expert pay thoroughly and accurately
- Recruit,interview, and retain staff

Preferred Qualifications:
- Knowledge of T-Mobile products, services, policies, systems, etc. preferred

Required Skills: Retail Management, Wireless Retail, Retail Store Operations, Sales Process Training, T-Mobile Products and Services, Microsoft Office, Google Workspace, Staff Recruitment and Interviewing, Coaching

Benefits: Health, Dental and Vision Insurance, 401(k) Retirement Savings, Life and AD&D Insurance, No Cost Mental Health Program, Daily Pay, Discounted T-Mobile Cellular Service