Summer 2026 Employee Products & Experience… at T-Mobile · Overland…

Summary: T-Mobile is a leader in innovation within the wireless industry, and they are seeking a Summer 2026 Employee Products & Experience Designer Intern. This role involves conducting research to identify employee needs, mapping employee journeys, and designing solutions to improve the employee experience through collaboration with various teams. Responsibilities: - Conduct qualitative and quantitative research — including interviews and workshops — to uncover explicit and latent employee needs across lifecycle journeys - Map current-state employee journeys, identify friction points and breakdowns, and define high-impact “moments that matter” across personas - Analyze and cluster pain points, quantify impact where possible, and connect root causes to underlying systems and process gaps - Design future-state journey blueprints that translate insights into prioritized experience improvement opportunities - Synthesize research findings into clear, executive-ready storytelling artifacts that drive product decisions and cross-functional alignment Required Qualifications: - Master's degree in Human-Centered Design, Service Design, UX Research, Organizational Development, Industrial-Organizational Psychology, Behavioral Science, or a related field - Demonstrated experience conducting qualitative research (interviews, workshops, usability sessions) and synthesizing insights into journey maps or design artifacts - Academic or professional exposure to employee experience, service design, or enterprise journey mapping in complex organizations - Strong analytical capability, with the ability to connect qualitative insights to quantitative data and business impact - Experience using tools such as Miro, Figma, FigJam, Lucidchart, Qualtrics, or similar journey-mapping and research platforms - Ability to translate ambiguous problem spaces into structured frameworks, opportunity statements, and executive-ready storytelling - Curiosity about AI-enabled personalization, workflow automation, and digital employee platforms - Exceptional written and visual communication skills, including experience building clean, compelling slides for senior audiences - At least 18 years of age - Legally authorized to work in the United States - Must be actively enrolled in a Bachelors or Graduate degree program - Employees of T-Mobile or Metro by T-Mobile are ineligible for Internships Required Skills: Human-Centered Design, Qualitative Research, Journey Mapping Important Skills: Analytical Capability, Miro, Figma Nice-to-Have Skills: Visual Communication, Curiosity about AI Internship Start Date: Start in 2026 Summer Benefits: Relocation assistance may be provided to program participants who reside more than 50 miles from the internship location.